Historial de avisos

Operativo

Resueltoagosto 29, 2022 a 09:10UTC
The issue is now resolved.
Investigandoagosto 28, 2022 a 14:07UTC
We are receiving reports that some users are unable to launch the Embedded Signup flow. Our engineering teams are investigating this issue now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.

Resueltoagosto 24, 2022 a 09:36UTC
The maintenance is completed.
Supervisandoagosto 24, 2022 a 09:25UTC
The 360dialog Hub is currently under maintenance. We will update again shortly.

Resueltoagosto 11, 2022 a 12:49UTC
The issue is now resolved.
Identificadoagosto 11, 2022 a 11:14UTC
We have identified the issue and are working on a fix.
Investigandoagosto 11, 2022 a 11:04UTC
We are currently aware of an issue affecting our MultiConnect instances. Affected numbers will get an error `error":"HTTPSConnectionPool(host='x', port=443): Max retries exceeded with url: /v1/messages` when trying to send messages. Our Engineering team is currently investigating.

Resueltoagosto 09, 2022 a 08:58UTC
The issue has now been resolved. 360dialog hub access is now fully operational again.
Supervisandoagosto 09, 2022 a 08:36UTC
The issue has now identified. Partner and client hub access should now have been restored.
Investigandoagosto 09, 2022 a 08:28UTC
We are receiving reports that clients and partners are experiencing difficulties in accessing our 360dialog hub. This also appears to be affecting new account submission.

We are currently investigating this incident.

Resueltoagosto 04, 2022 a 16:59UTC
The issue is now resolved ✅

Due an incident in our Redis cluster, our Callback Service stopped working properly. Actions were taken and operability of services has been normalized.
Supervisandoagosto 04, 2022 a 15:28UTC
We have fixed the issue. We are continuing to monitor the situation.
Investigandoagosto 04, 2022 a 14:44UTC
We are aware of an issue that is impacting our messaging service. Our engineering team is currently investigating it with priority and we'll update again as soon as possible.

We experienced an issue which some nodes could not restart in the usual time. This incident was related to previously unseen behavior in unavailability of nodes within our setup. This resulted in an "internal server error" response when trying to perform basic operations such as message sending. The issue started at ~2am UTC and was corrected ~7am UTC. All affected numbers resumed messaging as normal.
julio 28, 2022 a 07:00UTC

Resueltojulio 26, 2022 a 09:54UTC
The issue is now resolved.
Supervisandojulio 22, 2022 a 12:44UTC
We have deployed a fix and are continuing to monitor for further issues.
Identificadojulio 22, 2022 a 11:45UTC
We are aware that the issue is not yet resolved for all users. We will update again shortly.
Resueltojulio 22, 2022 a 08:52UTC
The issue is now resolved.
Identificadojulio 21, 2022 a 15:54UTC
We have identified the issue. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.
Investigandojulio 21, 2022 a 14:26UTC
We are receiving reports that some users are unable to launch the Embedded Signup flow. Our engineering teams are investigating this issues now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.

Resueltojulio 02, 2022 a 20:48UTC
This issue is resolved
Identificadojulio 01, 2022 a 12:41UTC
We are continuing to work with WhatsApp's Integration Support Engineering team to resolve this issue. We will update again as soon as possible.
Resueltojunio 30, 2022 a 13:05UTC
We are receiving reports that Users are receiving error responses when trying to create Media Templates.

``` \"message\":\"HSM Template creation failed\", \"type\":\"OAuthException\", \"code\":200002, \"errordata\":\"UserKarmaFilter \", \"errorsubcode\":2388109, \"istransient\":false, \"errorusertitle\":\"Message Cannot Be Submitted\", \"erroruser_msg\":\"This message template cannot be created.\", ```

This error response is coming directly from Meta servers. We have an open case with Meta Direct Support. We are awaiting for their feedback about the issue.

Resueltojunio 29, 2022 a 18:21UTC
The team has identified the issue and has deployed a fix.

The issue is resolved.
Identificadojunio 29, 2022 a 16:20UTC
We are aware of an issue that is impacting messaging a small set of numbers.

The team has identified the problem and is working on a fix and we will update again as soon as possible.

Resueltojunio 30, 2022 a 13:06UTC
Our Template Manager UI and Template API has been updated with the replacement Template categories.
Actualizarjunio 28, 2022 a 16:44UTC
ETA for fix < 24 hours
Identificadojunio 28, 2022 a 13:58UTC
Currently, the 3 new Template Category Types are not supported in the 360 Hub API:
- TRANSACTIONAL
- MARKETING
- OTP
If you are using the API to create templates, please continue to use the existing categories.
- ACCOUNT_UPDATE
- ALERT_UPDATE
- APPOINTMENT_UPDATE
- AUTO_REPLY
- ISSUE_RESOLUTION
- PAYMENT_UPDATE
- PERSONALFINANCEUPDATE
- RESERVATION_UPDATE
- SHIPPING_UPDATE
- TICKET_UPDATE
- TRANSPORTATION_UPDATE
Also, Templates created in Meta Business Manager with the new category types cannot imported into the 360Hub at this time.
Investigandojunio 28, 2022 a 11:13UTC
We are aware of an issue that is impacting our template management API (4xx errors on template creation). Our engineering team is currently investigating the issue.

Resueltojunio 23, 2022 a 14:20UTC
The incident is now resolved. The issue was caused from unexpected load balancing issues due to increased traffic. Clients & Partners should now be able to use the 360dialog Hub & APIs as normal.
Supervisandojunio 23, 2022 a 13:07UTC
We have deployed a fix. The system functionality is now restored.
Actualizarjunio 23, 2022 a 11:30UTC
We are applying a fix and testing. ETA to resolution ~1 hour.
Identificadojunio 23, 2022 a 09:49UTC
We have identified the issue. Our engineering teams working to resolve the issue as quickly as possible.

Symptoms update: Clients & Partners may get 504 Gateway Time-out errors when making calls to the 360dialog Hub API.
Investigandojunio 23, 2022 a 08:27UTC
We are aware of an issue that may be impacting the loading speeds of the 360dialog Hub and APIs. Clients may be experiencing delays while loading pages, searching and performing other actions in the 360dialog Hub. Our WhatsApp API messaging speeds may also be slightly degraded. Our engineering teams are investigating these issues now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.

Resueltojunio 21, 2022 a 07:54UTC
The issue is resolved for all Clients & Partners.
Actualizarjunio 21, 2022 a 07:18UTC
We are aware of the logging issue with the 360dialog Hub. Auth0 has an outage, which affects the logging
Identificadojunio 21, 2022 a 07:12UTC
We are aware of the logging issue with the 360dialog Hub. Auth0 has an outage, which affects the logging

jun 2022 a ago 2022

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