360Dialog - Some disruptions to Messaging – Detalles del incidente

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Some disruptions to Messaging

ResueltoRendimiento degradado2 horas 15 minutos

Afectado

360dialog Infrastructure

Rendimiento degradado de 2:44 PM a 4:59 PM

API de WhatsApp Business de 360dialog

Rendimiento degradado de 2:44 PM a 4:59 PM

  • ResueltoUTC

    The issue is now resolved ✅

    Due an incident in our Redis cluster, our Callback Service stopped working properly. Actions were taken and operability of services has been normalized.

  • SupervisandoUTC

    We have fixed the issue. We are continuing to monitor the situation.

  • InvestigandoUTC

    We are aware of an issue that is impacting our messaging service. Our engineering team is currently investigating it with priority and we'll update again as soon as possible.