360dialog - Some disruptions to the 360dialog Hub & WhatsApp API – Detalles del incidente

Sistemas funcionando con normalidad

Some disruptions to the 360dialog Hub & WhatsApp API

Resuelto
Rendimiento degradado
Iniciado el hace alrededor de 4 añosDuró alrededor de 6 horas

Afectado

360dialog Infrastructure

Rendimiento degradado de 8:27 AM a 2:20 PM

API de WhatsApp Business de 360dialog

Rendimiento degradado de 8:27 AM a 2:20 PM

Configuración del número de la API empresarial de WhatsApp

Rendimiento degradado de 8:27 AM a 2:20 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    The incident is now resolved. The issue was caused from unexpected load balancing issues due to increased traffic. Clients & Partners should now be able to use the 360dialog Hub & APIs as normal.

  • Supervisando
    UTC
    Supervisando

    We have deployed a fix. The system functionality is now restored.

  • Actualizar
    UTC
    Actualizar

    We are applying a fix and testing. ETA to resolution ~1 hour.

  • Identificado
    UTC
    Identificado

    We have identified the issue. Our engineering teams working to resolve the issue as quickly as possible.

    Symptoms update: Clients & Partners may get 504 Gateway Time-out errors when making calls to the 360dialog Hub API.

  • Investigando
    UTC
    Investigando

    We are aware of an issue that may be impacting the loading speeds of the 360dialog Hub and APIs. Clients may be experiencing delays while loading pages, searching and performing other actions in the 360dialog Hub. Our WhatsApp API messaging speeds may also be slightly degraded. Our engineering teams are investigating these issues now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.