360Dialog - Some disruptions to Messaging Service – Detalles del incidente

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Some disruptions to Messaging Service

Resuelto
Operativo
Iniciado el hace alrededor de 4 años

Afectado

360dialog Infrastructure

Operativo de 7:00 AM a 7:00 AM

API de WhatsApp Business de 360dialog

Operativo de 7:00 AM a 7:00 AM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    We experienced an issue which some nodes could not restart in the usual time. This incident was related to previously unseen behavior in unavailability of nodes within our setup. This resulted in an "internal server error" response when trying to perform basic operations such as message sending. The issue started at ~2am UTC and was corrected ~7am UTC. All affected numbers resumed messaging as normal.