360Dialog - Some disruptions to template manager / template API – Detalles del incidente

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Some disruptions to template manager / template API

ResueltoInterrupción menor49 horas 53 minutos

Afectado

360dialog Infrastructure

Interrupción menor de 11:13 AM a 1:06 PM

Centro de socios de 360dialog

Interrupción menor de 11:13 AM a 1:06 PM

  • ResueltoUTC

    Our Template Manager UI and Template API has been updated with the replacement Template categories.

  • ActualizarUTC

    ETA for fix < 24 hours

  • IdentificadoUTC

    Currently, the 3 new Template Category Types are not supported in the 360 Hub API:

    • TRANSACTIONAL
    • MARKETING
    • OTP

    If you are using the API to create templates, please continue to use the existing categories.

    • ACCOUNT_UPDATE
    • ALERT_UPDATE
    • APPOINTMENT_UPDATE
    • AUTO_REPLY
    • ISSUE_RESOLUTION
    • PAYMENT_UPDATE
    • PERSONALFINANCEUPDATE
    • RESERVATION_UPDATE
    • SHIPPING_UPDATE
    • TICKET_UPDATE
    • TRANSPORTATION_UPDATE

    Also, Templates created in Meta Business Manager with the new category types cannot imported into the 360Hub at this time.

  • InvestigandoUTC

    We are aware of an issue that is impacting our template management API (4xx errors on template creation). Our engineering team is currently investigating the issue.