Diálogo 360 - Historial de avisos

Sistemas funcionando con normalidad

En funcionamiento

API de WhatsApp Business de 360dialog - En funcionamiento

Configuración del número de la API empresarial de WhatsApp - En funcionamiento

Centro de clientes de 360dialog - En funcionamiento

Centro de socios de 360dialog - En funcionamiento

API de socios - En funcionamiento

Partner Webhooks - En funcionamiento

Automatización de marketing - En funcionamiento

Sistema de Pagos 360 - En funcionamiento

Zona de pruebas de 360dialog - En funcionamiento

En funcionamiento

Meta / Facebook WhatsApp Business API (Entrega de mensajes) - En funcionamiento

API de nube de WhatsApp (entrega de mensajes) - En funcionamiento

WhatsApp Business Account Management (Meta Business Manager) - En funcionamiento

Registro integrado - En funcionamiento

Historial de avisos

jun 2022

may 2022

Problems with messaging
  • Resuelto
    Resuelto

    Meta have advised that the issue impacting message delivery is resolved.

    If you are still experiencing a problem relating to this incident: please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will assist you.

    We are awaiting RCA from Meta.

  • Supervisando
    Supervisando

    Meta have advised that the issue impacting message delivery has now been resolved and the service has been restored.

    Some WhatsApp API setups require a restart to fully restore the service. We are currently working on restarting all setups that require this action.

    If you urgently require a restart, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will prioritize the restart for you.

  • Identificado
    Identificado

    Meta has confirmed that the problem is rooted in the WhatsApp Business Platform. We are working closely together with them to understand how to solve it as soon as possible. We will update this incident as soon as we have more information from Meta

    You can recognize this issue if you try to perform certain operations like check contacts or send messages and you receive a response such as: errors":[{"code":1014,"title":"Internal error","details":"Connection timed out. Please check if wacore is running: x"}]} or "error": "HTTPSConnectionPool(host='x', port=443): Read timed out. (read timeout=20)"

  • Investigando
    Investigando

    We are receiving some reports that there is an issue with the messaging service (such as {"error":"HTTPSConnectionPool(host='x', port=443): Read timed out. (read timeout=20)"} We are currently investigating.

360 Hub issue - export file missing data
  • Resuelto
    Resuelto

    The issue has now been resolved.

  • Investigando
    Investigando

    Some Partners are reporting missing data when exporting data files. We are aware of the issue and are currently investigating it.

    In the meantime, we recommend that you use our Partner API to retrieve the data.

abr 2022

Numbers disconnected from API (code 1014, Connection refused)
  • Resuelto
    Resuelto

    Meta advised that the issue should now be resolved.

  • Supervisando
    Supervisando

    We have identified and re-registered most affected numbers.

    If your number is disconnected, please create a Support Ticket with us and we will re-register the number as per Meta guidance.

  • Investigando
    Investigando

    Meta reported an error that might cause your API deployments to get disconnected from the WhatsApp server and unable to reconnect. https://status.fb.com/whatsapp-business-api

    If this happens, you will get an error such as: code: 1014, title: 'Internal error', details: 'Connection refused. Please check if wacore is running:

    If this happens, please create a Support Ticket with us and we will re-register the number as per Meta guidance.

abr 2022 a jun 2022

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