360dialog - Notice history

WhatsApp Business Account Management (Meta Business Manager) experiencing degraded performance

Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Performance Messaging - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

360dialog Support & Documentation - Operational

Degraded performance

WhatsApp Cloud API (Message Delivery) - Operational

WhatsApp Business Account Management (Meta Business Manager) - Degraded performance

Embedded Signup - Operational

Notice history

Jul 2023

Messaging service impacted for multiconnect deployments (on-premise)
  • Resolved
    Resolved

    The issue has been resolved.

  • Investigating
    Investigating

    There is an issue which is impacting message sending for WhatsApp On-Premise multiconnect deployments. Our engineering team are currently investigating it.

Some disruptions to WhatsApp
  • Resolved
    Resolved

    META has updated their status page

    The META engineering team has informed that the fix for receiving incoming messages and message delivery on WhatsApp has been deployed and this issue is now mitigated.

  • Identified
    Identified

    META has identified the issue on their status page: https://metastatus.com/whatsapp-business-api

    The META engineering team is currently working on a fix and will provide an update in about 1 hour

Some disruptions to WhatsApp API (Internal Server Error)
  • Resolved
    Resolved

    We are aware of an issue that is impacting our WhatsApp API. When attempting to send messages, you will get the error: "500 Internal Server Error"

    Our engineering team has fixed the issue and now all systems are operational.

Some disruptions: Cloud API
  • Resolved
    Resolved

    Meta has fixed the disruptions impacting receiving incoming messages on Whats App Cloud API and this issue is now mitigated as of July 18th 2023, at 11:42 (GMT-3). Thank you for your patience.

    See Meta's Status page for more information and updates

  • Investigating
    Investigating

    Meta is currently experiencing a disruption impacting receiving incoming messages, on WhatsApp Cloud API. This issue started at July 18th 2023, at 15:04 UTC. Meta engineering teams are investigating the issue.

    See Meta's Status page for more information and updates

Meta issue impacting Business' Display Names
  • Resolved
    Resolved

    Meta have resolved this issue.
    The WhatsApp Business Account Management service is up and running with no known issues.

  • Investigating
    Investigating

    Meta are currently experiencing major disruption impacting the Business' Display Names on WhatsApp Business API. This issue started at July 13th, 12:14 p.m UTC. Meta engineering teams are investigating the issue.

    See Meta's Status page for more information and updates

Jun 2023

Issue with API KEY generation
  • Resolved
    Resolved

    Between ~7am and ~9am UTC+1, some users were unable to generate API KEYs via the 360dialog Hub and API. The issue is now resolved.

Internal Error in the Hub
  • Resolved
    Resolved

    The issue with Hub access is now resolved. Due to some server errors, the Hub was not able to be accessed for about 1.5 hours between 6am~7.30am UTC. If you continue to face errors with your Hub account, kindly create a support ticket with us.

  • Monitoring
    Monitoring

    The hub is working as expected. We are now monitoring the situation.

  • Investigating
    Investigating

    When accessing the hub, an error returnsInternal Error. We are currently investigating this incident.

May 2023

Meta Annouces Some Disruptions to On-Premises Solution
  • Resolved
    Resolved

    META has announced that the Cloud API service is now restored and all outgoing message traffic has now fully recovered

    Meta Status Page

  • Identified
    Identified

    Meta has announced that their engineering teams have identified the root cause of a major disruption impacting sending messages on WhatsApp Cloud API. The fix will be deployed soon.

    Meta Status Page

Meta announce major disruptions to Cloud API
  • Resolved
    Resolved

    META has announced that the Cloud API service is now restored and all outgoing message traffic has now fully recovered

    Meta Status Page

  • Investigating
    Investigating

    Met have announced that the Cloud API service is experiencing wide disruption to outgoing message sends. An update will be provided shortly.

    Meta Status Page

API performance degradation
  • Resolved
    Resolved

    At ~13:15UTC we detected a performance degradation of our APIs. Customers may have experienced increased API response times and / or API timeouts. The issue was resolved by -14:32UTC.
    We are reviewing the incident internally and we will provide a root cause analysis in due course.

May 2023 to Jul 2023

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