Some disruptions to Cloud API media messaging & WABA management

Resolved

Degraded performance

Started over 2 years agoFebruary 23, 2024Lasted 3 days9:18 AMFebruary 26, 202410:50 AMUTC

Affected

Meta Infrastructure

WhatsApp Cloud API (Message Delivery)

WhatsApp Business Account Management (Meta Business Manager)

Updates

Resolved
February 26, 2024 at 10:50 AMUTC
Resolved
February 26, 2024 at 10:50 AMUTC
The issue is resolved.

(Issue resolved from Fri 23, 5:59pm UTC)
Monitoring
February 23, 2024 at 2:01 PMUTC
Monitoring
February 23, 2024 at 2:01 PMUTC
All services have resumed as normal. We are monitoring the situation.
Update
February 23, 2024 at 11:51 AMUTC
Update
February 23, 2024 at 11:51 AMUTC
We are continuing to work this problem, and do not currently have an ETA for restoration of all functionality.
Identified
February 23, 2024 at 9:18 AMUTC
Identified
February 23, 2024 at 9:18 AMUTC
We have identified an issue which is impacting media messaging on Cloud API and also some WABA management functions. Our engineering team are currently investigating it.
Users may receive an error such as {\"error\":{\"message\":\"(#4) Application request limit reached\",\"type\":\"OAuthException\",\"is_transient\":true,\"code\":4,\"fbtrace_id\":\"x\"}
when handling media on Cloud API or performing certain WABA management operations in the 360dialog Hub.

360dialog - Some disruptions to Cloud API media messaging & WABA management – Incident details