360dialog - 360dialog Hub login issues – Incident details

All systems operational

360dialog Hub login issues

Resolved
Operational
Started over 2 years agoLasted about 4 hours

Affected

360dialog Infrastructure

Operational from 5:23 PM to 9:08 PM

360dialog Client Hub

Operational from 5:23 PM to 9:08 PM

360dialog Partner Hub

Operational from 5:23 PM to 9:08 PM

Updates
  • Resolved
    UTC
    Resolved

    The 360dialog Hub access issue has been fully resolved and is now stable.

  • Monitoring
    UTC
    Monitoring

    Our engineering team identified the issue and deployed a fix. As a result, access to the 360dialog Hub has been restored.

    If you are still experiencing issues, please reach us via ticket/chat.

    We will continue to monitor the situation and provide another update in a few hours.

  • Identified
    UTC
    Identified

    We have identified the issue that is blocking users from logging in / authenticating with the 360dialog Hub.

    Symptoms
    If you attempt to log in to the 360dialog Hub, you may receive an error "something went wrong".

    If you try to create an access token using the /v1/token endpoint you may receive a 502 response.

  • Investigating
    UTC
    Investigating

    We are investigating an issue with the 360dialog Hub that is preventing users from logging into the 360dialog Hub. We will provide an update as soon as possible.