360Диалог - История уведомлений

Все системы работают

Работает

API WhatsApp Business 360dialog - Работает

Настройка номера WhatsApp Business API - Работает

Клиентский центр 360dialog - Работает

Партнерский центр 360dialog - Работает

Партнерский API - Работает

Partner Webhooks - Работает

Автоматизация маркетинга - Работает

Платежная система 360 - Работает

Песочница 360dialog - Работает

Работает

Meta/Facebook WhatsApp Business API (доставка сообщений) - Работает

Облачный API WhatsApp (доставка сообщений) - Работает

WhatsApp Business Account Management (Meta Business Manager) - Работает

Встроенная регистрация - Работает

История уведомлений

апр. 2022

5xx Server Code Error
  • Решено
    Решено

    We are aware of the issue that is affecting messaging and some other services.

    Our engineering team is currently working on a fix for it

Issue with Meta Graph API
  • Решено
    Решено

    The issue is now resolved.

  • Определено
    Определено

    We are continuing to work with Meta Support to solve an issue with the Meta Graph API. Until a solution is found, the following services will be impacted:

    • Account syncing (status updates)
    • Template creation and approvals
    • Number Porting (migration to 360dialog)
    • Onboarding (Classic Signup flow)
  • Изучается
    Изучается

    We are aware of an issue with the Meta Graph API that is impacting the 360dialog Hub (number onboarding, migrations and status updates). Our engineering team is currently investigating with Meta Support.

Numbers disconnected from API (code 1014, Connection refused)
  • Решено
    Решено

    Meta advised that the issue should now be resolved.

  • Мониторинг
    Мониторинг

    We have identified and re-registered most affected numbers.

    If your number is disconnected, please create a Support Ticket with us and we will re-register the number as per Meta guidance.

  • Изучается
    Изучается

    Meta reported an error that might cause your API deployments to get disconnected from the WhatsApp server and unable to reconnect. https://status.fb.com/whatsapp-business-api

    If this happens, you will get an error such as: code: 1014, title: 'Internal error', details: 'Connection refused. Please check if wacore is running:

    If this happens, please create a Support Ticket with us and we will re-register the number as per Meta guidance.

Issue with Meta Graph API
  • Решено
    Решено

    The issue is now resolved.

  • Изучается
    Изучается

    We are aware of an issue with the Meta Graph API that is impacting the 360dialog Hub (number onboarding, migrations and status updates). Our engineering team is currently investigating with Meta Support.

Some disruptions to Embedded Signup ("number setting up > 10 mins")
  • Решено
    Решено

    The issue has now been resolved.

  • Изучается
    Изучается

    We are aware of an issue that is occasionally affecting the Embedded Signup process. If you get stuck on the 'number setting setup' screen for more than 10 mins, it is likely because the User Token required to complete the setup has expired. As a workaround, we recommend the following steps:

    1. Logout of Facebook

    2. Login to Facebook

    3. Redo the Embedded Signup Process

      Our engineering team is currently working on a way to improve this process.

    If the workaround fails, create a ticket with our Support Team and we will assist you.

мар. 2022

Message Delivery
  • Решено
    Решено

    Following Meta advise, we have rolled back all affected numbers to v2.37.2. We will continue to monitor the situation and automatically roll back any numbers that are affected by the issues described in the WhatsApp Business Platform Changelog

  • Определено
    Определено

    We are aware that some numbers are experiencing disconnects of the API client. This issue is limited to only certain orchestrations.
    We are following Facebook / Meta guidance and will downgrade these numbers to v2.37.2 instead.

  • Изучается
    Изучается

    Message from Meta: We are aware of an issue that may be impacting media message delivery. Our engineering teams are actively looking to resolve the issue as quickly as possible

Some disruptions to Embedded Signup
  • Решено
    Решено

    The Embedded Signup process has been stabilized.

  • Изучается
    Изучается

    We are aware of an issue that is impacting the Embedded Signup process. If the Embedded Signup flow is aborted before completion, we incorrectly receive a success callback from FB / Meta servers and the user will be logged into the 360dialog Hub. There, they will see a message "we are setting up your number" indefinitely.

    If this happens, we suggest:

    • Log out of the 360dialog Hub
    • Redo the ES flow

    Facebook / Meta are currently investigating the issue.

Message Delivery
  • Решено
    Решено

    Message from Meta: We are recovering from an earlier outage impacting message delivery, and services are in the process of being restored. We apologize for any inconvenience that this may have caused.

    Please update to our new version 2.39.3

    For more information please check our changelog: https://developers.facebook.com/docs/whatsapp/on-premises/changelog

  • Изучается
    Изучается

    Message from Meta: We are aware that business are unable to send messages to a consumer if the consumer initiated the WA thread between the two parties and the business sends a message after 7 days.

    The work-around is to remove the stale check from the send message path

Some disruptions to Ticket Service
  • Решено
    Решено

    Ticketing issue resolved.

  • Определено
    Определено

    You can still create tickets via the 360dialog Hub. You will receive support response notifications via email.

  • Изучается
    Изучается

    We are aware of an issue that is impacting our Ticketing Service in the 360dialog Hub. Some users cannot view ticket content. Our engineering team is currently investigating it and we'll update again as soon as possible.

Onboarding Issues - Embedded Signup
  • Решено
    Решено

    This issue is now resolved. If you experienced and issue with Embedded Signup - please re-submit your number.

  • Мониторинг
    Мониторинг

    We have identified the issue and deployed a fix. We are now monitoring the situation.

  • Изучается
    Изучается

    We are are receiving reports that the Embedded Signup process is stalling at the "setting up number" screen. We recommend that you PAUSE using Embedded Signup until further notice.

фев. 2022

Message Delivery
  • Решено
    Решено

    Message from Meta: As of March 4, 2022, the patch release (Version v2.39.2) is available to address a bug related to sending media messages by URL with WhatsApp Business Platform on-premises API v2.39.1. This patch release will expire on August 31, 2022.

  • Мониторинг
    Мониторинг

    Following Meta advice, we have mitigated the issue arising from media sending by rolling back affected numbers to v2.37.1. We are continuing to monitor for affected numbers. For our customers, no action is required.

  • Изучается
    Изучается

    Message from Meta: We have identified a bug related to sending media messages with WhatsApp Business Platform on-premises API v2.39.1. While we focus on resolving this issue, we recommend downgrading to v2.37.1. In order to downgrade, you must swap out the container versions and restart them.

Disruptions to messsaging
  • Решено
    Решено

    Following Meta advice, we have mitigated the issue arising from media sending by rolling back affected numbers to v2.37.1.

  • Обновление
    Обновление

    Meta have confirmed there is a bug related to media message sending with WhatsApp Business API v2.39.1. Following Meta advice, we are preparing to roll back to v2.37.1.

  • Мониторинг
    Мониторинг

    Issues with Disconnecting Core-Apps A small number of WA Business API Client Core-apps are being disconnected due to an issue with Media handling. We are working with META Support and hope to have a solution soon.

  • Определено
    Определено

    Issues with Disconnecting Core-Apps We have identified an issue which is resulting some Core-apps being disconnected. We are working with META Support to find a solution.

  • Обновление
    Обновление

    Issues with Contacts and Messaging Some Businesses reported that message sending was failing (usually with a 1006 Unknown Contact error) even though the recipient contact was valid and a session (24 hour customer care window) was open.

    This issue appears to be related to the recent WABA application upgrade to v2.39.1 We discovered that the contacts database was re-created during the upgrade resulting in a new database table for the ContactStore.

    This is something we were not aware of as previous upgrades did not behave in this manner. META did not mentioned it in the upgrade notes or change logs. As a workaround, we recommend checking contacts (/v1/contacts) before messaging.

    Issues with Disconnecting Core-Apps Some Businesses reported issues that relate to disconnecting WA Coreapps. A disconnected Coreapp can be identified by calling the v1/healthcheck endpoint which will return a disconnected status. Symptoms include an error response such as "Connection timed out. Please check if wacore is running" The reason for some Coreapps being disconnected is still not 100% clear at this stage. META Support have implementing enhancing logging on reported numbers to help identify the root cause.

    However, it does appear to relate to Media handling - specifically how media URLs are uploaded to the Media volume. As a workaround, we suggest that you use media-ids to send media as opposed to media URLs.

  • Мониторинг
    Мониторинг

    We are still investigating the issue. We will update again as soon as we have more information.

  • Определено
    Определено

    We are receiving reports that some numbers are experiencing connectivity issues with the WhatsApp API. Our engineering team is currently troubleshooting with Facebook Support and we'll update again as soon as possible.

фев. 2022 до апр. 2022

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