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We are receiving reports that Users are receiving error responses when trying to create Media Templates.

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This error response is coming directly from Meta servers. We have an open case with Meta Direct Support. We are awaiting for their feedback about the issue.

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We are receiving reports that Users are receiving error responses when trying to create Media Templates.

This error response is coming directly from Meta servers. We have an open case with Meta Direct Support. We are awaiting for their feedback about the issue.

This issue is resolved

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This issue is resolved

We are continuing to work with WhatsApp's Integration Support Engineering team to resolve this issue. We will update again as soon as possible.

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We are continuing to work with WhatsApp's Integration Support Engineering team to resolve this issue. We will update again as soon as possible.

Partner API

Partner-API

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Partner API

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Meta Infrastructure

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We are aware of an issue that is impacting messaging a small set of numbers.

The team has identified the problem and is working on a fix and we will update again as soon as possible.

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We are aware of an issue that is impacting messaging a small set of numbers.

The team has identified the problem and is working on a fix and we will update again as soon as possible.

The team has identified the issue and has deployed a fix.

The issue is resolved.

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The team has identified the issue and has deployed a fix.

The issue is resolved.

360dialog WhatsApp Business API

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Our engineering team is currently investigating the issue.\n","messageTranslationId":"cl4y2mbc027012kyoe4gso52fp","status":"INVESTIGATING","notify":true,"started":"2022-06-28T11:13:45.216Z","ended":null,"duration":9856,"createdAt":"2022-06-28T11:13:45.742Z","updatedAt":"2022-06-28T13:58:01.412Z","incidentId":"cl4y2mbbk26984kyoee77ocihj","messageHtml":"

We are aware of an issue that is impacting our template management API (4xx errors on template creation). Our engineering team is currently investigating the issue.

","messageHtmlTranslationId":"cl4y2mbd227035kyoe471vexxp","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"cl4y2mbd227035kyoe471vexxp","text_ar":null,"text_cs":null,"text_da":null,"text_de":null,"text_en":"

We are aware of an issue that is impacting our template management API (4xx errors on template creation). Our engineering team is currently investigating the issue.

Our Template Manager UI and Template API has been updated with the replacement Template categories.

","messageHtmlTranslationId":"cl511jgck4157mvn3vefmu9pq","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"cl511jgck4157mvn3vefmu9pq","text_ar":null,"text_cs":null,"text_da":null,"text_de":null,"text_en":"

Our Template Manager UI and Template API has been updated with the replacement Template categories.

Currently, the 3 new Template Category Types are not supported in the 360 Hub API:

TRANSACTIONAL
MARKETING
OTP

If you are using the API to create templates, please continue to use the existing categories.

ACCOUNT_UPDATE
ALERT_UPDATE
APPOINTMENT_UPDATE
AUTO_REPLY
ISSUE_RESOLUTION
PAYMENT_UPDATE
PERSONALFINANCEUPDATE
RESERVATION_UPDATE
SHIPPING_UPDATE
TICKET_UPDATE
TRANSPORTATION_UPDATE

Also, Templates created in Meta Business Manager with the new category types cannot imported into the 360Hub at this time.

","messageHtmlTranslationId":"cl4y8hk3q124998kioeerhsoa6q","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"cl4y8hk3q124998kioeerhsoa6q","text_ar":null,"text_cs":null,"text_da":null,"text_de":null,"text_en":"

Currently, the 3 new Template Category Types are not supported in the 360 Hub API:

TRANSACTIONAL
MARKETING
OTP

If you are using the API to create templates, please continue to use the existing categories.

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ALERT_UPDATE
APPOINTMENT_UPDATE
AUTO_REPLY
ISSUE_RESOLUTION
PAYMENT_UPDATE
PERSONALFINANCEUPDATE
RESERVATION_UPDATE
SHIPPING_UPDATE
TICKET_UPDATE
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Also, Templates created in Meta Business Manager with the new category types cannot imported into the 360Hub at this time.

ETA for fix < 24 hours

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ETA for fix < 24 hours

360dialog Partner Hub

360dialog-Partner-Hub

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360dialog Partner Hub

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Centro de socios de 360dialog

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Centro de parceiros 360dialog

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Партнерский центр 360dialog

We are aware of an issue that may be impacting the loading speeds of the 360dialog Hub and APIs. Clients may be experiencing delays while loading pages, searching and performing other actions in the 360dialog Hub. Our WhatsApp API messaging speeds may also be slightly degraded. \nOur engineering teams are investigating these issues now.\nPlease wait for new updates, which will be shared here as soon as they are available.\nWe do not have an ETA for resolution at the moment.

","messageHtmlTranslationId":"cl4qrhngn81211jvoijvfmgn6q","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"cl4qrhngn81211jvoijvfmgn6q","text_ar":null,"text_cs":null,"text_da":null,"text_de":null,"text_en":"

We have identified the issue. Our engineering teams working to resolve the issue as quickly as possible.

Symptoms update: Clients & Partners may get 504 Gateway Time-out errors when making calls to the 360dialog Hub API.

","messageHtmlTranslationId":"cl4quenvs90627luoi94e5sr0k","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"cl4quenvs90627luoi94e5sr0k","text_ar":null,"text_cs":null,"text_da":null,"text_de":null,"text_en":"

We have identified the issue. Our engineering teams working to resolve the issue as quickly as possible.

Symptoms update: Clients & Partners may get 504 Gateway Time-out errors when making calls to the 360dialog Hub API.

We are applying a fix and testing. ETA to resolution ~1 hour.

","messageHtmlTranslationId":"cl4qy0bgh113797jfoii2ouxse5","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"cl4qy0bgh113797jfoii2ouxse5","text_ar":null,"text_cs":null,"text_da":null,"text_de":null,"text_en":"

We are applying a fix and testing. ETA to resolution ~1 hour.

We have deployed a fix. The system functionality is now restored.

","messageHtmlTranslationId":"cl4r1hn1p146624luoiev6mlsg8","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"cl4r1hn1p146624luoiev6mlsg8","text_ar":null,"text_cs":null,"text_da":null,"text_de":null,"text_en":"

We have deployed a fix. The system functionality is now restored.

The incident is now resolved. The issue was caused from unexpected load balancing issues due to increased traffic. Clients & Partners should now be able to use the 360dialog Hub & APIs as normal.

","messageHtmlTranslationId":"cl4r43m4j155316jmoimlz5z5zm","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"cl4r43m4j155316jmoimlz5z5zm","text_ar":null,"text_cs":null,"text_da":null,"text_de":null,"text_en":"

The incident is now resolved. The issue was caused from unexpected load balancing issues due to increased traffic. Clients & Partners should now be able to use the 360dialog Hub & APIs as normal.

360dialog WhatsApp Business API

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WhatsApp Business API Number Setup

Einrichtung der WhatsApp Business API-Nummer

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WhatsApp Business API Number Setup

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Configuración del número de la API empresarial de WhatsApp

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Configuração do Número da API do WhatsApp Business

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Настройка номера WhatsApp Business API

The issue is resolved for all Clients & Partners.

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The issue is resolved for all Clients & Partners.

We are aware of the logging issue with the 360dialog Hub. Auth0 has an outage, which affects the logging

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We are aware of the logging issue with the 360dialog Hub. Auth0 has an outage, which affects the logging

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We are aware of the logging issue with the 360dialog Hub. Auth0 has an outage, which affects the logging

360dialog Partner Hub

360dialog-Partner-Hub

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360dialog Partner Hub

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Centro de socios de 360dialog

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Centro de parceiros 360dialog

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Партнерский центр 360dialog

The issue is now resolved for the vast majority of setups.

We have monitoring in place to proactively fix the issue in the rare cases it still happens.

If you experience a problem related to this incident, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will assist you.

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The issue is now resolved for the vast majority of setups.

We have monitoring in place to proactively fix the issue in the rare cases it still happens.

If you experience a problem related to this incident, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will assist you.

We are seeing that a small percentage of stacks are still having issues related to the incident reported by Meta on Tuesday.

The clients affected by the issue get errors similar to {\"error\":\"HTTPSConnectionPool(host='x', port=443): Read timed out. (read timeout=20)\"} and {\"meta\":{\"version\":\"v2.39.4\",\"api_status\":\"stable\"},\"errors\":[{\"code\":1014,\"title\":\"Internal error\",\"details\":\"Connection timed out. Please check if wacore is running: 10.0.14.50:6250\"}]}.

We are in contact with Meta's support to find the underlying causes and fix the issue.\nIf you are affected by this issue, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will prioritize the restart for you.

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We are seeing that a small percentage of stacks are still having issues related to the incident reported by Meta on Tuesday.

360dialog WhatsApp Business API

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WhatsApp On-Premise API (Message Delivery)

Meta/Facebook WhatsApp Business API (Nachrichtenübermittlung)

","text_en":"

WhatsApp On-Premise API (Message Delivery)

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Meta / Facebook WhatsApp Business API (Entrega de mensajes)

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API Meta/Facebook WhatsApp Business (Entrega de Mensagens)

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Meta/Facebook WhatsApp Business API (доставка сообщений)

Meta Infrastructure

Meta-Infrastruktur

","text_en":"

Meta Infrastructure

","text_es":"

Metainfraestructura

","text_fi":null,"text_fr":null,"text_id":null,"text_it":null,"text_nl":null,"text_no":null,"text_pl":null,"text_pt_br":"

Metainfraestrutura

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Мета-инфраструктура

The issue around template creation and submission has been resolved.

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The issue around template creation and submission has been resolved.

We are aware of an issue that is impacting the Template Creation Process. Our engineering team is currently investigating it and we'll update again as soon as possible.

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We are aware of an issue that is impacting the Template Creation Process. Our engineering team is currently investigating it and we'll update again as soon as possible.

Upon the team's investigations we've identified the issue in an API rate limiting applied towards 360dialog from Meta. Our infrastructure has received high loads on the Partner API endpoint for creating message templates, which can not be propagated through Meta's systems, and is therefore getting blocked.

We've applied some temporary changes in how we interact with Meta's infrastructure and continue to monitor the issue.

New templates can still be submitted via the WhatsApp API, and will be synced to the 360 Client and Partner Hubs afterwards. View WhatsApp API endpoint documentation on docs.360dialog.com

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We've applied some temporary changes in how we interact with Meta's infrastructure and continue to monitor the issue.

New templates can still be submitted via the WhatsApp API, and will be synced to the 360 Client and Partner Hubs afterwards. View WhatsApp API endpoint documentation on docs.360dialog.com

360dialog Partner Hub

360dialog-Partner-Hub

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360dialog Partner Hub

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Centro de socios de 360dialog

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Centro de parceiros 360dialog

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Партнерский центр 360dialog

Meta have advised that the issue impacting message delivery is resolved.

If you are still experiencing a problem relating to this incident: please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will assist you.

We are awaiting RCA from Meta.

","messageHtmlTranslationId":"cl3crvlon96709m2ojlkgte1bu","importedFromStatuspage":false,"messageHtmlTranslation":{"id":"cl3crvlon96709m2ojlkgte1bu","text_ar":null,"text_cs":null,"text_da":null,"text_de":null,"text_en":"

Meta have advised that the issue impacting message delivery is resolved.

If you are still experiencing a problem relating to this incident: please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will assist you.

We are awaiting RCA from Meta.

We are receiving some reports that there is an issue with the messaging service (such as {\"error\":\"HTTPSConnectionPool(host='x', port=443): Read timed out. (read timeout=20)\"} \nWe are currently investigating.

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Meta has confirmed that the problem is rooted in the WhatsApp Business Platform. We are working closely together with them to understand how to solve it as soon as possible. We will update this incident as soon as we have more information from Meta

You can recognize this issue if you try to perform certain operations like check contacts or send messages and you receive a response such as: \nerrors\":[{\"code\":1014,\"title\":\"Internal error\",\"details\":\"Connection timed out. Please check if wacore is running: x\"}]}\nor\n\"error\": \"HTTPSConnectionPool(host='x', port=443): Read timed out. (read \ntimeout=20)\"

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Meta have advised that the issue impacting message delivery has now been resolved and the service has been restored.

Some WhatsApp API setups require a restart to fully restore the service. We are currently working on restarting all setups that require this action.

If you urgently require a restart, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will prioritize the restart for you.

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Meta have advised that the issue impacting message delivery has now been resolved and the service has been restored.

Some WhatsApp API setups require a restart to fully restore the service. We are currently working on restarting all setups that require this action.

If you urgently require a restart, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will prioritize the restart for you.

WhatsApp On-Premise API (Message Delivery)

Meta/Facebook WhatsApp Business API (Nachrichtenübermittlung)

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WhatsApp On-Premise API (Message Delivery)

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Meta / Facebook WhatsApp Business API (Entrega de mensajes)

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API Meta/Facebook WhatsApp Business (Entrega de Mensagens)

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Meta/Facebook WhatsApp Business API (доставка сообщений)

Meta Infrastructure

Meta-Infrastruktur

","text_en":"

Meta Infrastructure

","text_es":"

Metainfraestructura

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Metainfraestrutura

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Мета-инфраструктура

Some Partners are reporting missing data when exporting data files. We are aware of the issue and are currently investigating it.

In the meantime, we recommend that you use our Partner API to retrieve the data.

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Some Partners are reporting missing data when exporting data files. We are aware of the issue and are currently investigating it.

In the meantime, we recommend that you use our Partner API to retrieve the data.

The issue has now been resolved.

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The issue has now been resolved.

360dialog Partner Hub

360dialog-Partner-Hub

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360dialog Partner Hub

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Centro de socios de 360dialog

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Centro de parceiros 360dialog

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Партнерский центр 360dialog

The issue has now been resolved

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The issue has now been resolved

Due to a problem with Meta's security automation, some API deployments were disconnected from the WhatsApp server.

If your number was affected, you will get an error such as:\ncode: 1014,\ntitle: 'Internal error',\ndetails: 'Connection refused. Please check if wacore is running: when trying to perform operations.

Alternatively, the health check will return:

\"gateway_status\": \"unregistered\"

If this happens, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will re-register the number as per Meta guidance.

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Due to a problem with Meta's security automation, some API deployments were disconnected from the WhatsApp server.

Alternatively, the health check will return:

\"gateway_status\": \"unregistered\"

If this happens, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will re-register the number as per Meta guidance.

WhatsApp Business Account Management (Meta Business Manager)

Meta Infrastructure

Meta-Infrastruktur

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Meta Infrastructure

","text_es":"

Metainfraestructura

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Metainfraestrutura

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Мета-инфраструктура

WhatsApp On-Premise API (Message Delivery)

Meta/Facebook WhatsApp Business API (Nachrichtenübermittlung)

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WhatsApp On-Premise API (Message Delivery)

","text_es":"

Meta / Facebook WhatsApp Business API (Entrega de mensajes)

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API Meta/Facebook WhatsApp Business (Entrega de Mensagens)

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Meta/Facebook WhatsApp Business API (доставка сообщений)

Meta Infrastructure

Meta-Infrastruktur

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Meta Infrastructure

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Metainfraestructura

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Metainfraestrutura

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Мета-инфраструктура

We are aware of the issue that is affecting messaging and some other services.

Our engineering team is currently working on a fix for it

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We are aware of the issue that is affecting messaging and some other services.

Our engineering team is currently working on a fix for it

WhatsApp On-Premise API (Message Delivery)

Meta/Facebook WhatsApp Business API (Nachrichtenübermittlung)

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WhatsApp On-Premise API (Message Delivery)

","text_es":"

Meta / Facebook WhatsApp Business API (Entrega de mensajes)

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API Meta/Facebook WhatsApp Business (Entrega de Mensagens)

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Meta/Facebook WhatsApp Business API (доставка сообщений)

Meta Infrastructure

Meta-Infrastruktur

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Meta Infrastructure

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Metainfraestructura

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Metainfraestrutura

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Мета-инфраструктура

360dialog Partner Hub

360dialog-Partner-Hub

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360dialog Partner Hub

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360dialog WhatsApp Business API

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We are aware of an issue with the Meta Graph API that is impacting the 360dialog Hub (number onboarding, migrations and status updates). Our engineering team is currently investigating with Meta Support.

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We are continuing to work with Meta Support to solve an issue with the Meta Graph API. \nUntil a solution is found, the following services will be impacted:

Account syncing (status updates)
Template creation and approvals
Number Porting (migration to 360dialog)
Onboarding (Classic Signup flow)

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We are continuing to work with Meta Support to solve an issue with the Meta Graph API. \nUntil a solution is found, the following services will be impacted:

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Template creation and approvals
Number Porting (migration to 360dialog)
Onboarding (Classic Signup flow)

The issue is now resolved.

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The issue is now resolved.

WhatsApp On-Premise API (Message Delivery)

Meta/Facebook WhatsApp Business API (Nachrichtenübermittlung)

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WhatsApp On-Premise API (Message Delivery)

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Meta / Facebook WhatsApp Business API (Entrega de mensajes)

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API Meta/Facebook WhatsApp Business (Entrega de Mensagens)

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Meta/Facebook WhatsApp Business API (доставка сообщений)

Meta Infrastructure

Meta-Infrastruktur

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Meta Infrastructure

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Metainfraestructura

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Metainfraestrutura

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360dialog Partner Hub

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Centro de socios de 360dialog

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Партнерский центр 360dialog

Meta reported an error that might cause your API deployments to get disconnected from the WhatsApp server and unable to reconnect. https://status.fb.com/whatsapp-business-api

If this happens, you will get an error such as:\ncode: 1014,\ntitle: 'Internal error',\ndetails: 'Connection refused. Please check if wacore is running:

If this happens, please create a Support Ticket with us and we will re-register the number as per Meta guidance.

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Meta reported an error that might cause your API deployments to get disconnected from the WhatsApp server and unable to reconnect. https://status.fb.com/whatsapp-business-api

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If this happens, please create a Support Ticket with us and we will re-register the number as per Meta guidance.

We have identified and re-registered most affected numbers.

If your number is disconnected, please create a Support Ticket with us and we will re-register the number as per Meta guidance.

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We have identified and re-registered most affected numbers.

If your number is disconnected, please create a Support Ticket with us and we will re-register the number as per Meta guidance.

Meta advised that the issue should now be resolved.

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Meta advised that the issue should now be resolved.

WhatsApp On-Premise API (Message Delivery)

Meta/Facebook WhatsApp Business API (Nachrichtenübermittlung)

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WhatsApp On-Premise API (Message Delivery)

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Meta / Facebook WhatsApp Business API (Entrega de mensajes)

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Meta Infrastructure

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Metainfraestructura

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The issue is now resolved.

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The issue is now resolved.

WhatsApp On-Premise API (Message Delivery)

Meta/Facebook WhatsApp Business API (Nachrichtenübermittlung)

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WhatsApp On-Premise API (Message Delivery)

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Meta / Facebook WhatsApp Business API (Entrega de mensajes)

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360dialog Partner Hub

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360dialog Partner Hub

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Centro de socios de 360dialog

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We are aware of an issue that is occasionally affecting the Embedded Signup process. \nIf you get stuck on the 'number setting setup' screen for more than 10 mins, it is likely because the User Token required to complete the setup has expired. As a workaround, we recommend the following steps:

Logout of Facebook
Login to Facebook
Redo the Embedded Signup Process
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Our engineering team is currently working on a way to improve this process.

If the workaround fails, create a ticket with our Support Team and we will assist you.

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If the workaround fails, create a ticket with our Support Team and we will assist you.

The issue has now been resolved.

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WhatsApp Business API Number Setup

Einrichtung der WhatsApp Business API-Nummer

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WhatsApp Business API Number Setup

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Configuración del número de la API empresarial de WhatsApp

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Настройка номера WhatsApp Business API

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