360dialog - Some disruptions to Messaging – Детали инцидента

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Some disruptions to Messaging

Решено
Производительность снижена
Началось около 4 лет назаддлился около 2 часов

Затронутые

360dialog Infrastructure

Производительность снижена от 2:44 PM до 4:59 PM

API WhatsApp Business 360dialog

Производительность снижена от 2:44 PM до 4:59 PM

Обновления
  • Решено
    UTC
    Решено

    The issue is now resolved ✅

    Due an incident in our Redis cluster, our Callback Service stopped working properly. Actions were taken and operability of services has been normalized.

  • Мониторинг
    UTC
    Мониторинг

    We have fixed the issue. We are continuing to monitor the situation.

  • Изучается
    UTC
    Изучается

    We are aware of an issue that is impacting our messaging service. Our engineering team is currently investigating it with priority and we'll update again as soon as possible.