360dialog - История уведомлений

Все системы работают

Работает

API WhatsApp Business 360dialog - Работает

Настройка номера WhatsApp Business API - Работает

Клиентский центр 360dialog - Работает

Партнерский центр 360dialog - Работает

Партнерский API - Работает

Partner Webhooks - Работает

Автоматизация маркетинга - Работает

Платежная система 360 - Работает

Песочница 360dialog - Работает

360Диалог - Работает

Работает

Облачный API WhatsApp (доставка сообщений) - Работает

WhatsApp Business Account Management (Meta Business Manager) - Работает

Встроенная регистрация - Работает

История уведомлений

авг. 2025

Meta Issue - Templates not always duplicated during migration
  • Решено
    UTC
    Решено

    Template duplication is now working as expected in most cases, so we are closing this incident notice.

    Template Migration Limitations

    • Templates can only be migrated between WABAs owned by the same Meta business.

    • Only templates with a status of APPROVED and a quality_score of either GREEN or UNKNOWN are eligible for migration.

    Meta is still experiencing intermittent API issues, which can sometimes cause template duplication to fail. In such cases, please contact our support team and we will escalate the case to Meta, who will run a script to complete the duplication process

  • Определено
    UTC
    Определено

    We are aware of a Meta issue affecting template duplication during phone number migration. In some cases, templates with a status of APPROVED and a quality_score of GREEN are not copied from the source to the destination WhatsApp Business Account. This issue can affect any ecosystem participant (BSP, Tech Provider, ISV, Business, etc.) that performs phone number migrations.

    Meta has confirmed this is a known issue on their side, though it is not yet reflected on their public status page.

    If your templates are not duplicated during migration, please contact our support team. We will raise a request with Meta Direct Support, and their Engineering team will duplicate the templates with priority.

    As a precaution, Meta recommends duplicating templates to the destination WABA before starting the migration. Once templates are copied, proceed with the phone number migration.

июл. 2025

Некоторые перебои в работе ((вставьте услугу или компонент))
  • Решено
    UTC
    Решено

    Теперь проблема решена.

  • Определено
    UTC
    Определено

    Мы продолжаем работать над этой проблемой и имеем потенциальное решение для восстановления большей части тестируемых функций.

  • Изучается
    UTC
    Изучается

    Нам известно о проблеме, которая влияет на нашу {{вставьте службу или компонент}}. Наша инженерная группа в настоящее время расследует это. В настоящее время у нас нет точного времени разрешения, но мы обновим его как можно скорее.

Scheduled Maintenance – July 22, 2025, 05:00 UTC
  • Завершено
    июля 22, 2025 в 6:00UTC
    Завершено
    июля 22, 2025 в 6:00UTC
    Техническое обслуживание успешно завершено
  • В ходе выполнения
    июля 22, 2025 в 5:00UTC
    В ходе выполнения
    июля 22, 2025 в 5:00UTC
    Сейчас идет техническое обслуживание
  • Еще не началось
    июля 22, 2025 в 5:00UTC
    Еще не началось
    июля 22, 2025 в 5:00UTC

    A scheduled maintenance window has been planned for July 22, 2025, starting at 05:00 UTC, with an estimated duration of 1 hour.

    During this time, the following services may be temporarily impacted:

    • Number Webhook Management

    • New Number Onboarding

    • External events webhook

    • Measurement UI

    This maintenance is part of our continued commitment to ensuring the reliability, stability, and performance of our systems.

    Please note:

    • Webhook configuration and updates may be delayed or temporarily unavailable.

    • Onboarding of new numbers may experience temporary delays.

    • Measurement of external events in Insights API may be temporarily unavailable.

    We will provide real-time updates throughout the maintenance period.
    Normal operations will resume promptly upon completion of the work.

    We appreciate your understanding and cooperation.

июн. 2025

Сообщено о мета-инциденте -
  • Решено
    UTC
    Решено

    Meta rolled back the unintended early enablement of Per Message Pricing (PMP).

    Due to Meta's charging mechanism, some messages sent during the incident may still be charged under PMP and businesses may receive related webhooks over the next few days.

  • Изучается
    UTC
    Изучается

    Мета….

    См. Страницу статуса Meta для получения дополнительной информации и обновлений.

Некоторые перебои в работе ((вставьте услугу или компонент))
  • Решено
    UTC
    Решено

    Теперь проблема решена.

  • Изучается
    UTC
    Изучается

    Нам известно о проблеме, которая влияет на нашу {{вставьте службу или компонент}}. Наша инженерная группа в настоящее время расследует это. В настоящее время у нас нет точного времени разрешения, но мы обновим его как можно скорее.

Сообщено о мета-инциденте -
  • Решено
    UTC
    Решено

    Теперь проблема решена.

  • Обновление
    UTC
    Обновление

    Meta has deployed a fix and the issue is now resolved. We are currently monitoring and validating with affected users. The issue will be marked as resolved once confirmations are received.

  • Мониторинг
    UTC
    Мониторинг

    Meta’s engineering team has confirmed that the fix has been deployed. We are currently validating its effectiveness with affected clients. We will share further updates as soon as we confirm that the issue has been fully resolved.

  • Обновление
    UTC
    Обновление

    We are still awaiting the Meta engineering team to deploy the fix they have prepared. We will keep you informed with any updates as soon as they become available.

  • Обновление
    UTC
    Обновление

    We are currently waiting for Meta to release the fix they have prepared. We will announce it as soon as it becomes available.

  • Определено
    UTC
    Определено

    Мы внимательно следим за ситуацией и ждем обновлений от Meta.
    Пожалуйста, посетите страницу метастатуса и подпишитесь на обновления.

  • Обновление
    UTC
    Обновление

    We're still waiting for feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available.

    We’ll keep you informed as soon as any relevant information becomes available.

  • Изучается
    UTC
    Изучается

    Meta engineers are continuing to investigate the issue.

    We’ll keep you informed as soon as more information becomes available.

  • Обновление
    UTC
    Обновление

    We're still awaiting feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available, but the investigation is ongoing. We’ll keep you informed as soon as any relevant information becomes available.

  • Определено
    UTC
    Определено

    We're still awaiting feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available, but the investigation is ongoing. We’ll keep you informed as soon as any relevant information becomes available.

  • Обновление
    UTC
    Обновление

    We are currently awaiting an update from Meta engineers as they continue investigating the issue.

    We’ll keep you informed as soon as more information becomes available.

  • Обновление
    UTC
    Обновление

    Мы внимательно следим за ситуацией и ждем обновлений от Meta.
    Пожалуйста, посетите страницу метастатуса и подпишитесь на обновления.

  • Изучается
    UTC
    Изучается

    Мета….

    См. Страницу статуса Meta для получения дополнительной информации и обновлений.

Сообщено о мета-инциденте -
  • Решено
    UTC
    Решено

    Cloudflare has confirmed that the issue has been fully resolved. The 360dialog website is now functioning normally, and no further impact is expected. We appreciate your patience during this incident.

    Further details about the incident can be found on Cloudflare’s status page

  • Мониторинг
    UTC
    Мониторинг

    The 360dialog website is now accessible, and services appear to be functioning normally. However, Cloudflare has not yet confirmed that the underlying issue is fully resolved. We will continue to monitor the situation closely and provide updates as soon as we receive official confirmation from Cloudflare.

  • Обновление
    UTC
    Обновление

    The Cloudflare engineering team has identified the issue and has started working on a fix to reestablish the services.

    We will provide more updates as information becomes available.

  • Определено
    UTC
    Определено

    The Cloudflare engineering team has identified the issue and has started working on a fix to reestablish the services.

    We will provide more updates as information becomes available.

  • Изучается
    UTC
    Изучается

    Мета….

    См. Страницу статуса Meta для получения дополнительной информации и обновлений.

июн. 2025 до авг. 2025

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