360Диалог - Support Widget Unavailable – Детали инцидента

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Support Widget Unavailable

Решено
Производительность снижена
Началось 4 месяца назаддлился около 21 часа

Затронутые

360dialog Infrastructure

Производительность снижена от 8:35 AM до 5:18 AM

360Диалог

Производительность снижена от 8:35 AM до 5:18 AM

Обновления
  • Решено
    Решено
    This incident has been resolved.
  • Обновление
    Обновление

    Our Helpdesk provider, Intercom, is now accessible again. You can reach our support team through the chat support widget in the 360dialog Hub. Please note that we are still experiencing some loading issues and latency due to the earlier AWS incident. As a result, support responses may be slower than usual.

    We will continue to provide updates as more information becomes available.

  • Мониторинг
    Мониторинг

    Our Helpdesk provider, Intercom, is accessible again.
    AWS is currently in recovery and we're monitoring system stability closely.
    We’ll provide more updates as we confirm full stability.

  • Определено
    Определено

    Our Helpdesk provider, Intercom, is having an outage due to an incident at Amazon Web Services. AWS US-East-1 is experiencing a major outage impacting Intercom services and large parts of the Internet. We’re actively monitoring status updates from Intercom and will share new information as soon as it becomes available.
    In the meantime, for urgent cases, please email support@360dialog.com.