360Диалог - Some disruptions to Messaging Service – Детали инцидента

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Some disruptions to Messaging Service

Решено
Производительность снижена
Началось около 3 лет назаддлился около 6 часов

Затронутые

360dialog Infrastructure

Производительность снижена от 12:57 PM до 6:44 PM

API WhatsApp Business 360dialog

Производительность снижена от 12:57 PM до 6:44 PM

Обновления
  • Решено
    Решено

    The issue is resolved.


    RCA

    Dear customers, In the morning of the 17th June our infrastructure was affected by a DDos attack in 2 waves. During the first wave our system could withstand the attack but responded much slower than usually. The 2nd wave took large parts of our system unreachable until our infrastructure team was able to detect the pattern and filter the malicious traffic. Since 15:32 UTC all systems are reachable again. We apologise for the problems it created to our customers and we are already working together with the Google Cloud team to be better prepared for future DDos attacks in this dimension and even beyond. Robert Konopka CTO - 360dialog

  • Обновление
    Обновление

    Our engineering team is working on this issue and we will update again as soon as possible.

  • Изучается
    Изучается

    We are receiving more reports of problems with the messaging service (502 / 504 errors). Our engineering team is currently investigating it and we'll update again as soon as possible.