Diálogo 360 - Some disruptions to Messaging Service – Detalles del incidente

Sistemas funcionando con normalidad

Some disruptions to Messaging Service

Resuelto
Rendimiento degradado
Iniciado el hace alrededor de 3 añosDuró alrededor de 6 horas

Afectado

360dialog Infrastructure

Rendimiento degradado de 12:57 PM a 6:44 PM

API de WhatsApp Business de 360dialog

Rendimiento degradado de 12:57 PM a 6:44 PM

Actualizaciones
  • Resuelto
    Resuelto

    The issue is resolved.


    RCA

    Dear customers, In the morning of the 17th June our infrastructure was affected by a DDos attack in 2 waves. During the first wave our system could withstand the attack but responded much slower than usually. The 2nd wave took large parts of our system unreachable until our infrastructure team was able to detect the pattern and filter the malicious traffic. Since 15:32 UTC all systems are reachable again. We apologise for the problems it created to our customers and we are already working together with the Google Cloud team to be better prepared for future DDos attacks in this dimension and even beyond. Robert Konopka CTO - 360dialog

  • Actualizar
    Actualizar

    Our engineering team is working on this issue and we will update again as soon as possible.

  • Investigando
    Investigando

    We are receiving more reports of problems with the messaging service (502 / 504 errors). Our engineering team is currently investigating it and we'll update again as soon as possible.