360Dialog - Some disruptions to Messaging Service – Details zu Vorfällen

Alle Systeme funktionieren

Some disruptions to Messaging Service

Gelöst
Beeinträchtigte Leistung
Aufgetreten am vor etwa 3 JahrenDauerte etwa 6 Stunden

Betroffen

360dialog Infrastructure

Beeinträchtigte Leistung aus 12:57 PM zu 6:44 PM

360dialog WhatsApp Business API

Beeinträchtigte Leistung aus 12:57 PM zu 6:44 PM

Aktualisierung
  • Gelöst
    Gelöst

    The issue is resolved.


    RCA

    Dear customers, In the morning of the 17th June our infrastructure was affected by a DDos attack in 2 waves. During the first wave our system could withstand the attack but responded much slower than usually. The 2nd wave took large parts of our system unreachable until our infrastructure team was able to detect the pattern and filter the malicious traffic. Since 15:32 UTC all systems are reachable again. We apologise for the problems it created to our customers and we are already working together with the Google Cloud team to be better prepared for future DDos attacks in this dimension and even beyond. Robert Konopka CTO - 360dialog

  • Update
    Update

    Our engineering team is working on this issue and we will update again as soon as possible.

  • Analyse
    Analyse

    We are receiving more reports of problems with the messaging service (502 / 504 errors). Our engineering team is currently investigating it and we'll update again as soon as possible.