- - Notice history

All systems operational

Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Marketing Automation - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

Operational

WhatsApp On-Premise API (Message Delivery) - Operational

WhatsApp Cloud API (Message Delivery) - Operational

WhatsApp Business Account Management (Meta Business Manager) - Operational

Embedded Signup - Operational

Notice history

Sep 2025

Some disruptions to fetching of message templates
  • Resolved
    Resolved

    The issue is now resolved.

  • Monitoring
    Monitoring

    We have implemented a fix and are monitoring for recovery.

  • Investigating
    Investigating

    We are aware of an issue that is impacting the fetching of message templates. Our engineering team is currently investigating it. We'll update again as soon as we have more information.

Aug 2025

Meta Issue - Templates not always duplicated during migration
  • Resolved
    Resolved

    Template duplication is now working as expected in most cases, so we are closing this incident notice.

    Template Migration Limitations

    • Templates can only be migrated between WABAs owned by the same Meta business.

    • Only templates with a status of APPROVED and a quality_score of either GREEN or UNKNOWN are eligible for migration.

    Meta is still experiencing intermittent API issues, which can sometimes cause template duplication to fail. In such cases, please contact our support team and we will escalate the case to Meta, who will run a script to complete the duplication process

  • Identified
    Identified

    We are aware of a Meta issue affecting template duplication during phone number migration. In some cases, templates with a status of APPROVED and a quality_score of GREEN are not copied from the source to the destination WhatsApp Business Account. This issue can affect any ecosystem participant (BSP, Tech Provider, ISV, Business, etc.) that performs phone number migrations.

    Meta has confirmed this is a known issue on their side, though it is not yet reflected on their public status page.

    If your templates are not duplicated during migration, please contact our support team. We will raise a request with Meta Direct Support, and their Engineering team will duplicate the templates with priority.

    As a precaution, Meta recommends duplicating templates to the destination WABA before starting the migration. Once templates are copied, proceed with the phone number migration.

Jul 2025

Some disruptions to 360Dialog Client Hub
  • Resolved
    Resolved

    The issue is now resolved.

  • Identified
    Identified

    We have identified the cause of the issue and are actively working on a resolution.

  • Investigating
    Investigating

    We are aware of an issue that is impacting the use of the Manage WhatsApp Business account button having redirection issues in the 360Dialog Client Hub. Our engineering team is currently investigating it. We'll update again as soon as we have more information.

Scheduled Maintenance – July 22, 2025, 05:00 UTC
  • Completed
    July 22, 2025 at 6:00 AM
    Completed
    July 22, 2025 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    July 22, 2025 at 5:00 AM
    In progress
    July 22, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    July 22, 2025 at 5:00 AM
    Planned
    July 22, 2025 at 5:00 AM

    A scheduled maintenance window has been planned for July 22, 2025, starting at 05:00 UTC, with an estimated duration of 1 hour.

    During this time, the following services may be temporarily impacted:

    • Number Webhook Management

    • New Number Onboarding

    • External events webhook

    • Measurement UI

    This maintenance is part of our continued commitment to ensuring the reliability, stability, and performance of our systems.

    Please note:

    • Webhook configuration and updates may be delayed or temporarily unavailable.

    • Onboarding of new numbers may experience temporary delays.

    • Measurement of external events in Insights API may be temporarily unavailable.

    We will provide real-time updates throughout the maintenance period.
    Normal operations will resume promptly upon completion of the work.

    We appreciate your understanding and cooperation.

Jul 2025 to Sep 2025

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