360Dialog - Notice history

All systems operational

Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Marketing Automation - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

Operational

WhatsApp On-Premise API (Message Delivery) - Operational

WhatsApp Cloud API (Message Delivery) - Operational

WhatsApp Business Account Management (Meta Business Manager) - Operational

Embedded Signup - Operational

Notice history

May 2025

Scheduled Maintenance – May 25, 2025, 07:00 UTC
Scheduled for May 25, 2025 at 7:00 AM – 7:30 AM 30 minutes
  • Planned
    May 25, 2025 at 7:00 AM
    Planned
    May 25, 2025 at 7:00 AM

    A scheduled maintenance window has been planned for May 25, 2025, starting at 07:00 UTC, with an estimated duration of approximately 30 minutes.
    During this time, the following services will be temporarily unavailable or may experience reduced functionality:

    • 360dialog Client Hub

    • 360dialog Partner Hub

    • Partner API

    • Partner Webhooks

    This maintenance is part of our ongoing efforts to ensure service reliability, security, and performance.
    We appreciate your understanding and will provide timely updates throughout the maintenance period.

    Normal operations will resume as soon as the work is completed.

Some disruptions to billing page on the 360Dialog Partner Hub
  • Resolved
    Resolved

    The issue is now resolved.

  • Investigating
    Investigating

    We are aware of an issue that is impacting access to our billing page on the 360Dialog Partner Hub. Our engineering team is currently investigating it. We'll update again as soon as we have more information.

Apr 2025

No notices reported this month

Mar 2025

Some disruptions to Message template creation
  • Update
    Update

    The issue is now resolved.

  • Resolved
    Resolved

    The issue is now resolved.

  • Investigating
    Investigating

    We are aware of an issue that is impacting the creation of message templates. Our engineering team is currently investigating it. We'll update again as soon as we have more information.

Meta incident - Marketing and authentication templates
  • Update
    Update

    The issue has been resolved.

    To avoid the issue, please don't use the category field in the payload.

  • Resolved
    Resolved

    The issue has been resolved.

    To avoid the issue, please don´t use the category field in the payload.

  • Update
    Update

    We are actively monitoring the situation and awaiting further details from Meta regarding their ongoing investigation. We will provide updates as soon as more information becomes available.

  • Investigating
    Investigating

    We are aware of an issue that impacts sending of some marketing and authentication templates.

    The error message is: 

    "(#100) Param category must be one of {SERVICE, UTILITY} - got \"AUTHENTICATION\"."


    We are monitoring the situation closely and waiting for Meta.

Meta incident - Incoming messages issue
  • Resolved
    Resolved

    Meta has resolved the issue on their side, and the services have now been restored.

  • Update
    Update

    We´re monitoring and waiting for further updates from Meta.

  • Monitoring
    Monitoring

    We are monitoring and waiting for further updates from Meta.

  • Update
    Update

    We are closely monitoring the situation and awaiting further updates from Meta on their ongoing investigation. We will share any new information as soon as it becomes available.

  • Update
    Update

    We are closely monitoring the situation and awaiting further updates from Meta on their ongoing investigation. We will share any new information as soon as it becomes available.

  • Update
    Update

    We are actively monitoring the situation and awaiting further details from Meta regarding their ongoing investigation. We will provide updates as soon as more information becomes available.

  • Investigating
    Investigating

    Meta has acknowledged an issue on their side, experiencing some disruption that impacts the receipt of incoming messages on WhatsApp Cloud API. This issue started on March 5th at 8 AM GMT.

Mar 2025 to May 2025

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