360dialog - Notice history

WhatsApp Cloud API (Message Delivery) experiencing degraded performance

360dialog Infrastructure
Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Marketing Automation - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

Meta Infrastructure

Degraded performance

WhatsApp On-Premise API (Message Delivery) - Operational

WhatsApp Cloud API (Message Delivery) - Degraded performance

WhatsApp Business Account Management (Meta Business Manager) - Operational

Embedded Signup - Operational

Notice history

Apr 2024

Major disruptions to Cloud API messaging
  • Resolved
    Resolved

    Meta has released a fixed for the issue that is impacting message delivery on Cloud API:
    https://metastatus.com/whatsapp-business-api

    The fix for the major disruption impacting message delivery on Cloud API has been deployed and this issue is now mitigated as of April 11th 4:30AM GMT. Thank you for your patience.

  • Investigating
    Investigating
    Meta is Investigating an issue that is impacting message delivery on Cloud API: https://metastatus.com/whatsapp-business-api We are currently waiting on the META engineering team to provide more updates.
Wrong payload error while Intergrated Onboarding
  • Resolved
    Resolved

    The engineering team confirmed that the issue has been fully resolved and the integrated onboarding working as expected.

  • Investigating
    Investigating

    We are receiving reports that the Integrated Onboarding process is returning the "Wrong payload" error.

    Our engineers are working on the fix.

    UPD. While the issue is being fixed, please use the Number Onboarding from our Client Hub directly:
    https://docs.360dialog.com/docs/client-hub/numbers#add-a-number

Some disruptions to Cloud and On-Premise API messaging
  • Resolved
    Resolved

    The issue is now resolved.


  • Monitoring
    Monitoring

    META has updated the incident and now the issue is resolved for Cloud API, we will monitor its performance in the meantime.

    The disruption remains for On-premise integrations and we are still expecting more details from the META engineering team: https://metastatus.com/whatsapp-business-api

  • Identified
    Identified

    Meta has identified an issue that is currently disrupting messaging for Cloud and On-Premise numbers: https://metastatus.com/whatsapp-business-api

    We are currently waiting on the META engineering team to provide more updates

Apr 2024 to Jun 2024

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