360dialog - Notice history

Experiencing partial outage

Major outage

360dialog WhatsApp Business API - Major outage

WhatsApp Business API Number Setup - Major outage

360dialog Client Hub - Major outage

360dialog Partner Hub - Major outage

Partner API - Major outage

Partner Webhooks - Major outage

Marketing Automation - Major outage

360dialog Payments System - Major outage

360dialog Sandbox - Major outage

Major outage

WhatsApp On-Premise API (Message Delivery) - Major outage

WhatsApp Cloud API (Message Delivery) - Degraded performance

WhatsApp Business Account Management (Meta Business Manager) - Major outage

Embedded Signup - Major outage

Notice history

Feb 2025

Some disruptions to Cloud API messaging
  • Update
    Update

    We are monitoring the situation closely and waiting on Meta.

  • Investigating
    Investigating

    We are aware of an issue affecting Cloud API numbers, specifically impacting the messaging service for incoming messages.

    Our engineering team is actively investigating the root cause. We will share an update as soon as more information becomes available.

Some disruptions to Account reactivation
  • Resolved
    Resolved

    The issue is now resolved.

  • Investigating
    Investigating

    We're aware of an issue that may be causing reactivation of accounts after a past due payment has been submitted. Our engineering team is already working on releasing a patch to resolve this issue and prevent it from happening again.

    Incident Timeline

    • Detected: 9:00am GMT+1

    • Estimated ETA: Today

    Next Update
    We'll provide another update when the patch is released and the issue is resolved. Thank you for your patience and understanding.

    Additional Information
    If you have any questions or concerns, please don't hesitate to reach out to our support team. We appreciate your feedback and look forward to resolving this issue soon.

Jan 2025

Meta incident - Increased Error Rate for Error "131000: Something Went Wrong"
  • Resolved
    Resolved

    Meta has confirmed that the problem on their side has been resolved.

    We also no longer see relevant error rates.

  • Update
    Update

    Message delivery works normally.

    Currently the error rate for "131000" is very low.

    We will continue to monitor the situation and provide further updates.

    We're still waiting for an update from Meta.

  • Update
    Update

    We´re still waiting for an update from Meta.

  • Update
    Update

    We can see that the issue is intermittently but we´re still waiting for a resolution from Meta.

  • Monitoring
    Monitoring

    We are no longer observing the error "131000: Something Went Wrong" in our system logs.
    While Meta has not yet confirmed the resolution of this issue, it appears to have been addressed on their end.

    We will continue to monitor the situation and provide further updates.

    Thank you for your patience and understanding.

  • Investigating
    Investigating

    We are observing another increase in the error rate for the issue "13100: Something Went Wrong," which occurs when attempting to send messages.

    This issue can affect all accounts.
    Meta has acknowledged the problem and confirmed it as a temporary issue on their side.

    They suggest retrying to send messages that fail with this error after a short while.

    We will continue to monitor the situation and provide updates as they become available.

    Thank you for your understanding and patience.

Meta incident - Embedded Signup
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    The issue is now resolved.

  • Investigating
    Investigating

    Meta have reported an issue that is causing disruptions to Embedded Signup.

    Account creation using Embedded Signup might fail.

    We are monitoring the situation closely and waiting on Meta.

    Please refer to Meta Status Page and subscribe for updates.

Meta incident - Cloud API payment messages
  • Resolved
    Resolved

    Meta has shared that they have resolved the earlier outage affecting the Cloud API, and services have now been fully restored.

  • Update
    Update

    We are monitoring the situation closely and waiting on Meta.

    Please refer to Meta Status Page and subscribe for updates.

  • Investigating
    Investigating

    Meta have reported an issue that some payment messages may not be delivered and may block other incoming messages as well.

    We are monitoring the situation closely and waiting on Meta.

    Please refer to Meta Status Page and subscribe for updates.

Dec 2024

Meta incident - WhatsApp and Facebook not responding
  • Resolved
    Resolved

    According to Meta, they have successfully recovered from the earlier outage impacting Cloud API, and all services have now been fully restored. If you encounter any further issues, please feel free to reach out to our support team.

    You can find more details on META status page.

  • Update
    Update

    We’re still waiting for updates regarding the incident reported. You can find more details on META status page.

  • Update
    Update

    We identified that the embedded signup and Whatsapp flows have some disruptions too.

  • Identified
    Identified

    We confirm that Meta identified the problem, and they are already working on it.

  • Investigating
    Investigating

    We have noticed some disruptions to Facebook and WhatsApp. We are monitoring the situation closely and waiting on Meta.

    We´re still verifying if it has any impacts on WhatsApp API.

    Please refer to Meta Status Page and subscribe for updates.

Some disruptions to incoming messages
  • Resolved
    Resolved

    We are aware of an issue impacting incoming messages. Our engineering team has already fixed it, and we´re monitoring it.

Dec 2024 to Feb 2025

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