- - Notice history

All systems operational

Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Marketing Automation - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

360dialog Support & Documentation - Operational

Operational

WhatsApp Cloud API (Message Delivery) - Operational

WhatsApp Business Account Management (Meta Business Manager) - Operational

Embedded Signup - Operational

Notice history

Jan 2026

Some disruptions to WhatsApp API Messaging Service
  • Update
    Update

    Meta has applied a fix. We'll monitor it closely.

    A public RCA will be published on this status page as soon as all details are made available by Meta.

  • Resolved
    Resolved

    We have implemented a workaround to mitigate the issue.

    Meta has acknowledged an issue on their side and confirmed it is impacting multiple WhatsApp BSPs. Meta’s engineering team is currently investigating the root cause.

    We will mark this incident as resolved for the time being.
    A public RCA will be published on this status page as soon as all details are made available by Meta.

  • Update
    Update

    Meta made a change to the /media_id endpoint by introducing a chunked Transfer-Encoding response. This caused temporary issues when fetching media content. We are releasing a workaround shortly to handle this change.

  • Update
    Update

    While a fix has been pushed, we are receiving some reports of errors when sending or retrieving media messages in certain cases. Our engineering team is actively investigating.

  • Update
    Update

    The issue appears to be resolved and all services are operating normally.
    We will continue to monitor closely and provide another update shortly.

  • Monitoring
    Monitoring

    We implemented a fix and are seeing signs of recovery.
    We are currently monitoring the situation and will update again shortly.

  • Identified
    Identified

    Our engineering team have identified the issue and is currently working on a fix. We will update again asap.

  • Investigating
    Investigating

    We are aware of an issue that is impacting our Messaging Service. Our engineering team is currently investigating it. We'll update again as soon as we have more information.

[Intercom Incident] - Delayed Chat Support responses
  • Resolved
    Resolved

    Intercom has resolved the underlying issue, and Chat Support has been restored to normal operation.

  • Investigating
    Investigating

    We are currently experiencing delays in Chat Support responses due to an ongoing incident impacting Intercom, the third-party provider used for our chat helpdesk.

    Intercom has acknowledged the issue and shared updates on their status page. Their team is actively working on a resolution.

    As a result, responses from the 360dialog Chat Support team may be delayed. We are closely monitoring the situation and will provide further updates as they become available.

Dec 2025

Some disruptions to 360dialog Hub
  • Resolved
    Resolved

    This incident has been resolved. The 360dialog Hub is fully operational.

  • Monitoring
    Monitoring

    The issue has been identified, and the service has been restored. We are currently monitoring the situation to ensure stability.

  • Investigating
    Investigating

    We are aware of an issue affecting our 360dialog Hub, resulting in Unavailability. Our engineering team is currently investigating it. We'll update again as soon as we have more information.

Some disruptions to 360Dialog Partner Hub permission screen
  • Resolved
    Resolved

    The issue is now resolved.

  • Monitoring
    Monitoring

    We have implemented a fix and are monitoring.

  • Investigating
    Investigating

    We are aware of an issue that is impacting the 360Dialog Partner's Hub permission screen. Our engineering team is currently investigating it. We'll update again as soon as we have more information.

[Cloudflare Incident] 360dalog Documentation Unavailable
  • Resolved
    Resolved

    The 360dialog documentation is available. This incident has been resolved.

  • Monitoring
    Monitoring

    Cloudflare implemented a fix, the 360dialog documentation is now available. We are currently monitoring the situation.

  • Identified
    Identified

    Due to an incident at Cloudflare, our public documentation is currently unavailable. Users will get 500 Internal Server Error when attempting to access https://docs.360dialog.com/.

Nov 2025

Meta incident - Embedded Signup (Partial Outage) Error 2388297
  • Resolved
    Resolved

    Meta has identified an issue where an incorrect error message appears during the Embedded Signup process. The message currently states, “Error: 2388297 [object Object] report error to 360dialog,” which may incorrectly suggest the issue is related to 360dialog.

    The correct message should indicate that the issue is caused by reaching the phone number limit in WhatsApp Manager. To add a new phone number, you’ll need to delete an existing one from WhatsApp Manager or request additional numbers. If you need support with this, please contact our support team.

    Meta’s engineering team is working on a fix, and we are now closing this issue on our status page.

  • Update
    Update

    We are closely monitoring the situation and awaiting further updates from Meta.
    If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.

  • Update
    Update

    We are closely monitoring the situation and awaiting further updates from Meta.
    If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.

  • Monitoring
    Monitoring

    We are closely monitoring the situation and awaiting updates from Meta.
    Please refer to Meta Status Page and subscribe for updates.

  • Update
    Update

    We are closely monitoring the situation and awaiting updates from Meta.

  • Update
    Update

    We are closely monitoring the situation and awaiting updates from Meta.

  • Investigating
    Investigating

    We are closely monitoring the situation and awaiting updates from Meta.

  • Update
    Update

    The Embedded Signup issue is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.

    We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Update
    Update

    The Embedded Signup issue (Error 2388297) is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.

    We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Identified
    Identified

    We have confirmed this issue is not affecting all new onboarding processes.

    The issue is limited to some Business Managers and is caused by a bug in Meta's UI. This bug incorrectly displays a generic error ([Error 2388297]) instead of the true failure reason, which is related to the account's specific limits or settings.

    We are now waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Investigating
    Investigating

    We are experiencing a failure in the Embedded Signup flow, which is preventing all new WABA and number onboardings.

    The issue originates from Meta's side (Error 2388297), though it is not yet listed on their public status page.

    We have escalated this as a critical incident to Meta and are awaiting their response. All other services are operational. We will provide updates as soon as they become available.

Nov 2025 to Jan 2026

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