360dialog - Meta incident - New WhatsApp Business Account creation in Embedded signup – Incident details

All systems operational

Meta incident - New WhatsApp Business Account creation in Embedded signup

Resolved
Degraded performance
Started about 1 year agoLasted 1 day

Affected

Meta Infrastructure

Degraded performance from 2:39 PM to 7:36 AM

Embedded Signup

Degraded performance from 2:39 PM to 7:36 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue is now resolved.

  • Update
    UTC
    Update

    Meta has deployed a fix and the issue is now resolved. We are currently monitoring and validating with affected users. The issue will be marked as resolved once confirmations are received.

  • Monitoring
    UTC
    Monitoring

    Meta’s engineering team has confirmed that the fix has been deployed. We are currently validating its effectiveness with affected clients. We will share further updates as soon as we confirm that the issue has been fully resolved.

  • Update
    UTC
    Update

    We are still awaiting the Meta engineering team to deploy the fix they have prepared. We will keep you informed with any updates as soon as they become available.

  • Update
    UTC
    Update

    We are currently waiting for Meta to release the fix they have prepared. We will announce it as soon as it becomes available.

  • Identified
    UTC
    Identified

    We have received an update from Meta that they are preparing a fix for the issue, and it should be available in a few hours.

    We will keep you informed once the fix is released.

  • Update
    UTC
    Update

    We're still waiting for feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available.

    We’ll keep you informed as soon as any relevant information becomes available.

  • Investigating
    UTC
    Investigating

    Meta engineers are continuing to investigate the issue.

    We’ll keep you informed as soon as more information becomes available.

  • Update
    UTC
    Update

    We're still awaiting feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available, but the investigation is ongoing. We’ll keep you informed as soon as any relevant information becomes available.

  • Identified
    UTC
    Identified

    We're still awaiting feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available, but the investigation is ongoing. We’ll keep you informed as soon as any relevant information becomes available.

  • Update
    UTC
    Update

    We are currently awaiting an update from Meta engineers as they continue investigating the issue.

    We’ll keep you informed as soon as more information becomes available.

  • Update
    UTC
    Update

    We are currently awaiting an update from Meta engineers as they continue investigating the issue.

    We’ll keep you informed as soon as more information becomes available.

  • Investigating
    UTC
    Investigating

    There is an issue with the Meta Embedded signup that is causing disruptions to the creation of a New WhatsApp Business Account in Embedded signup.

    We have reported this to Meta and are waiting for Meta Engineers to investigate and fix.

    We will keep you updated as more information becomes available.