360Диалог - История уведомлений

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Настройка номера WhatsApp Business API - Работает

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Партнерский центр 360dialog - Работает

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Песочница 360dialog - Работает

Работает

Meta/Facebook WhatsApp Business API (доставка сообщений) - Работает

Облачный API WhatsApp (доставка сообщений) - Работает

WhatsApp Business Account Management (Meta Business Manager) - Работает

Встроенная регистрация - Работает

История уведомлений

авг. 2025

Meta Issue - Templates not always duplicated during migration
  • Решено
    Решено

    Template duplication is now working as expected in most cases, so we are closing this incident notice.

    Template Migration Limitations

    • Templates can only be migrated between WABAs owned by the same Meta business.

    • Only templates with a status of APPROVED and a quality_score of either GREEN or UNKNOWN are eligible for migration.

    Meta is still experiencing intermittent API issues, which can sometimes cause template duplication to fail. In such cases, please contact our support team and we will escalate the case to Meta, who will run a script to complete the duplication process

  • Определено
    Определено

    We are aware of a Meta issue affecting template duplication during phone number migration. In some cases, templates with a status of APPROVED and a quality_score of GREEN are not copied from the source to the destination WhatsApp Business Account. This issue can affect any ecosystem participant (BSP, Tech Provider, ISV, Business, etc.) that performs phone number migrations.

    Meta has confirmed this is a known issue on their side, though it is not yet reflected on their public status page.

    If your templates are not duplicated during migration, please contact our support team. We will raise a request with Meta Direct Support, and their Engineering team will duplicate the templates with priority.

    As a precaution, Meta recommends duplicating templates to the destination WABA before starting the migration. Once templates are copied, proceed with the phone number migration.

июл. 2025

июн. 2025

Сообщено о мета-инциденте -
  • Решено
    Решено

    Meta rolled back the unintended early enablement of Per Message Pricing (PMP).

    Due to Meta's charging mechanism, some messages sent during the incident may still be charged under PMP and businesses may receive related webhooks over the next few days.

  • Изучается
    Изучается

    Мета….

    См. Страницу статуса Meta для получения дополнительной информации и обновлений.

Сообщено о мета-инциденте -
Сообщено о мета-инциденте -
  • Решено
    Решено

    Cloudflare has confirmed that the issue has been fully resolved. The 360dialog website is now functioning normally, and no further impact is expected. We appreciate your patience during this incident.

    Further details about the incident can be found on Cloudflare’s status page

  • Мониторинг
    Мониторинг

    The 360dialog website is now accessible, and services appear to be functioning normally. However, Cloudflare has not yet confirmed that the underlying issue is fully resolved. We will continue to monitor the situation closely and provide updates as soon as we receive official confirmation from Cloudflare.

  • Обновление
    Обновление

    The Cloudflare engineering team has identified the issue and has started working on a fix to reestablish the services.

    We will provide more updates as information becomes available.

  • Определено
    Определено

    The Cloudflare engineering team has identified the issue and has started working on a fix to reestablish the services.

    We will provide more updates as information becomes available.

  • Изучается
    Изучается

    Мета….

    См. Страницу статуса Meta для получения дополнительной информации и обновлений.

июн. 2025 до авг. 2025

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