360Диалог - История уведомлений

Все системы работают

Работает

API WhatsApp Business 360dialog - Работает

Настройка номера WhatsApp Business API - Работает

Клиентский центр 360dialog - Работает

Партнерский центр 360dialog - Работает

Партнерский API - Работает

Partner Webhooks - Работает

Автоматизация маркетинга - Работает

Платежная система 360 - Работает

Песочница 360dialog - Работает

360Диалог - Работает

Работает

Meta/Facebook WhatsApp Business API (доставка сообщений) - Работает

Облачный API WhatsApp (доставка сообщений) - Работает

WhatsApp Business Account Management (Meta Business Manager) - Работает

Встроенная регистрация - Работает

История уведомлений

окт. 2025

Support Widget Unavailable
  • Решено
    Решено
    This incident has been resolved.
  • Обновление
    Обновление

    Our Helpdesk provider, Intercom, is now accessible again. You can reach our support team through the chat support widget in the 360dialog Hub. Please note that we are still experiencing some loading issues and latency due to the earlier AWS incident. As a result, support responses may be slower than usual.

    We will continue to provide updates as more information becomes available.

  • Мониторинг
    Мониторинг

    Our Helpdesk provider, Intercom, is accessible again.
    AWS is currently in recovery and we're monitoring system stability closely.
    We’ll provide more updates as we confirm full stability.

  • Определено
    Определено

    Our Helpdesk provider, Intercom, is having an outage due to an incident at Amazon Web Services. AWS US-East-1 is experiencing a major outage impacting Intercom services and large parts of the Internet. We’re actively monitoring status updates from Intercom and will share new information as soon as it becomes available.
    In the meantime, for urgent cases, please email support@360dialog.com.

сент. 2025

Некоторые перебои в работе ((вставьте услугу или компонент))
  • Решено
    Решено

    Теперь проблема решена.

  • Мониторинг
    Мониторинг

    Большинство функций восстановлено в нормальном режиме.

  • Изучается
    Изучается

    Нам известно о проблеме, которая влияет на нашу {{вставьте службу или компонент}}. Наша инженерная группа в настоящее время расследует это. В настоящее время у нас нет точного времени разрешения, но мы обновим его как можно скорее.

авг. 2025

Meta Issue - Templates not always duplicated during migration
  • Решено
    Решено

    Template duplication is now working as expected in most cases, so we are closing this incident notice.

    Template Migration Limitations

    • Templates can only be migrated between WABAs owned by the same Meta business.

    • Only templates with a status of APPROVED and a quality_score of either GREEN or UNKNOWN are eligible for migration.

    Meta is still experiencing intermittent API issues, which can sometimes cause template duplication to fail. In such cases, please contact our support team and we will escalate the case to Meta, who will run a script to complete the duplication process

  • Определено
    Определено

    We are aware of a Meta issue affecting template duplication during phone number migration. In some cases, templates with a status of APPROVED and a quality_score of GREEN are not copied from the source to the destination WhatsApp Business Account. This issue can affect any ecosystem participant (BSP, Tech Provider, ISV, Business, etc.) that performs phone number migrations.

    Meta has confirmed this is a known issue on their side, though it is not yet reflected on their public status page.

    If your templates are not duplicated during migration, please contact our support team. We will raise a request with Meta Direct Support, and their Engineering team will duplicate the templates with priority.

    As a precaution, Meta recommends duplicating templates to the destination WABA before starting the migration. Once templates are copied, proceed with the phone number migration.

авг. 2025 до окт. 2025

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