360Dialog - Some disruptions to Messaging – Детали инцидента

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Some disruptions to Messaging

Решено13 часов 59 минут

Затронутые

360dialog Infrastructure

Производительность снижена от 5:12 PM до 7:11 AM

API WhatsApp Business 360dialog

Производительность снижена от 5:12 PM до 7:11 AM

Мета-инфраструктура

Производительность снижена от 5:12 PM до 7:11 AM

Облачный API WhatsApp (доставка сообщений)

Производительность снижена от 5:12 PM до 7:11 AM

  • РешеноUTC

    Meta identified an unexpected change in messaging permissions affecting one of our applications.

    We applied a workaround to restore messaging functionality while Meta continues its investigation.

    This incident is now marked as Resolved. We will publish a Root Cause Analysis (RCA) once Meta has concluded the investigation.



  • ОбновлениеUTC

    The issue remains escalated to Meta and is still under investigation. We will share further details once they become available.

  • ОбновлениеUTC

    This issue is still under investigation with Meta; we will share more updates as soon as we have them.

  • ОбновлениеUTC

    We have applied a temporary workaround for messaging. The issue is escalated and under investigation with Meta, and we will share more updates as they become available.

  • ОбновлениеUTC

    Our L3 Messaging team is actively investigating the issue. We will provide another update shortly as more information becomes available.



  • ИзучаетсяUTC

    We are aware of an issue that is impacting our Messaging.
    Customers are reporting Authorization Errors when trying to send messages.
    Our engineering team is currently investigating it. We'll update again as soon as we have more information.