360Dialog - Histórico de avisos

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API de negócios do WhatsApp 360dialog - Operacional

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Centro de parceiros 360dialog - Operacional

API do parceiro - Operacional

Partner Webhooks - Operacional

Automação de Marketing - Operacional

Sistema de Pagamentos 360 - Operacional

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Diálogo 360 - Operacional

Operacional

API da nuvem do WhatsApp (entrega de mensagens) - Operacional

WhatsApp Business Account Management (Meta Business Manager) - Operacional

Inscrição incorporada - Operacional

Histórico de avisos

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ago 2025

Meta Issue - Templates not always duplicated during migration
ResolvidoDesempenho degradado401 horas 22 minutos
  • ResolvidoUTC

    Template duplication is now working as expected in most cases, so we are closing this incident notice.

    Template Migration Limitations

    • Templates can only be migrated between WABAs owned by the same Meta business.

    • Only templates with a status of APPROVED and a quality_score of either GREEN or UNKNOWN are eligible for migration.

    Meta is still experiencing intermittent API issues, which can sometimes cause template duplication to fail. In such cases, please contact our support team and we will escalate the case to Meta, who will run a script to complete the duplication process

  • IdentificadoUTC

    We are aware of a Meta issue affecting template duplication during phone number migration. In some cases, templates with a status of APPROVED and a quality_score of GREEN are not copied from the source to the destination WhatsApp Business Account. This issue can affect any ecosystem participant (BSP, Tech Provider, ISV, Business, etc.) that performs phone number migrations.

    Meta has confirmed this is a known issue on their side, though it is not yet reflected on their public status page.

    If your templates are not duplicated during migration, please contact our support team. We will raise a request with Meta Direct Support, and their Engineering team will duplicate the templates with priority.

    As a precaution, Meta recommends duplicating templates to the destination WABA before starting the migration. Once templates are copied, proceed with the phone number migration.

jul 2025

Algumas interrupções em ((inserir serviço ou componente))
ResolvidoDesempenho degradado1 hora 2 minutos
  • ResolvidoUTC

    O problema agora está resolvido.

  • IdentificadoUTC

    Continuamos trabalhando nesse problema e temos uma possível mitigação para restaurar a maioria das funcionalidades que estão sendo testadas.

  • InvestigandoUTC

    Estamos cientes de um problema que está afetando nosso {{inserir serviço ou componente}}. Nossa equipe de engenharia está atualmente investigando isso. No momento, não temos um ETA de resolução, mas atualizaremos novamente assim que possível.

JUL22
Scheduled Maintenance – July 22, 2025, 05:00 UTC
ConcluídoManutenção1 hora
  • Concluídojulho 22, 2025 às 06:00UTC
    Manutenção concluída com sucesso
  • Em cursojulho 22, 2025 às 05:00UTC
    A manutenção já está em andamento
  • Planejadajulho 22, 2025 às 05:00UTC

    A scheduled maintenance window has been planned for July 22, 2025, starting at 05:00 UTC, with an estimated duration of 1 hour.

    During this time, the following services may be temporarily impacted:

    • Number Webhook Management

    • New Number Onboarding

    • External events webhook

    • Measurement UI

    This maintenance is part of our continued commitment to ensuring the reliability, stability, and performance of our systems.

    Please note:

    • Webhook configuration and updates may be delayed or temporarily unavailable.

    • Onboarding of new numbers may experience temporary delays.

    • Measurement of external events in Insights API may be temporarily unavailable.

    We will provide real-time updates throughout the maintenance period.
    Normal operations will resume promptly upon completion of the work.

    We appreciate your understanding and cooperation.

jun 2025

Meta Incidente Relatado -
ResolvidoDesempenho degradado57 minutos
  • ResolvidoUTC

    Meta rolled back the unintended early enablement of Per Message Pricing (PMP).

    Due to Meta's charging mechanism, some messages sent during the incident may still be charged under PMP and businesses may receive related webhooks over the next few days.

  • InvestigandoUTC

    Meta ….

    Consulte a página de status do Meta para obter mais informações e atualizações.

Algumas interrupções em ((inserir serviço ou componente))
Resolvido11 minutos
  • ResolvidoUTC

    O problema agora está resolvido.

  • InvestigandoUTC

    Estamos cientes de um problema que está afetando nosso {{inserir serviço ou componente}}. Nossa equipe de engenharia está atualmente investigando isso. No momento, não temos um ETA de resolução, mas atualizaremos novamente assim que possível.

Meta Incidente Relatado -
ResolvidoDesempenho degradado40 horas 57 minutos
  • ResolvidoUTC

    O problema agora está resolvido.

  • AtualizarUTC

    Meta has deployed a fix and the issue is now resolved. We are currently monitoring and validating with affected users. The issue will be marked as resolved once confirmations are received.

  • MonitoramentoUTC

    Meta’s engineering team has confirmed that the fix has been deployed. We are currently validating its effectiveness with affected clients. We will share further updates as soon as we confirm that the issue has been fully resolved.

  • AtualizarUTC

    We are still awaiting the Meta engineering team to deploy the fix they have prepared. We will keep you informed with any updates as soon as they become available.

  • AtualizarUTC

    We are currently waiting for Meta to release the fix they have prepared. We will announce it as soon as it becomes available.

  • IdentificadoUTC

    Estamos monitorando de perto a situação e aguardando atualizações da Meta.
    Consulte a página de status do Meta e inscreva-se para receber atualizações.

  • AtualizarUTC

    We're still waiting for feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available.

    We’ll keep you informed as soon as any relevant information becomes available.

  • InvestigandoUTC

    Meta engineers are continuing to investigate the issue.

    We’ll keep you informed as soon as more information becomes available.

  • AtualizarUTC

    We're still awaiting feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available, but the investigation is ongoing. We’ll keep you informed as soon as any relevant information becomes available.

  • IdentificadoUTC

    We're still awaiting feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available, but the investigation is ongoing. We’ll keep you informed as soon as any relevant information becomes available.

  • AtualizarUTC

    We are currently awaiting an update from Meta engineers as they continue investigating the issue.

    We’ll keep you informed as soon as more information becomes available.

  • AtualizarUTC

    Estamos monitorando de perto a situação e aguardando atualizações da Meta.
    Consulte a página de status do Meta e inscreva-se para receber atualizações.

  • InvestigandoUTC

    Meta ….

    Consulte a página de status do Meta para obter mais informações e atualizações.

Meta Incidente Relatado -
Resolvido2 horas 24 minutos
  • ResolvidoUTC

    Cloudflare has confirmed that the issue has been fully resolved. The 360dialog website is now functioning normally, and no further impact is expected. We appreciate your patience during this incident.

    Further details about the incident can be found on Cloudflare’s status page

  • MonitoramentoUTC

    The 360dialog website is now accessible, and services appear to be functioning normally. However, Cloudflare has not yet confirmed that the underlying issue is fully resolved. We will continue to monitor the situation closely and provide updates as soon as we receive official confirmation from Cloudflare.

  • AtualizarUTC

    The Cloudflare engineering team has identified the issue and has started working on a fix to reestablish the services.

    We will provide more updates as information becomes available.

  • IdentificadoUTC

    The Cloudflare engineering team has identified the issue and has started working on a fix to reestablish the services.

    We will provide more updates as information becomes available.

  • InvestigandoUTC

    Meta ….

    Consulte a página de status do Meta para obter mais informações e atualizações.

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jun 2025 para ago 2025

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