Diálogo 360 - Some disruptions to Messaging Service - GCP – Detalhes do incidente

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Some disruptions to Messaging Service - GCP

Resolvido
Operacional
Começou em há mais de 2 anosDurado menos de um minuto

Afetado

360dialog Infrastructure

Operacional undefined 11:39 AM para 11:39 AM

API de negócios do WhatsApp 360dialog

Operacional undefined 11:39 AM para 11:39 AM

Configuração do Número da API do WhatsApp Business

Operacional undefined 11:39 AM para 11:39 AM

Atualizações
  • Resolvido
    Resolvido

    Issue description and impact: On Dec 5th between 11:39 UTC - 14:58 UTC there was an incident which affected some 360dialog Customer’s use of the WhatsApp API.

    Cause of the issue: Due to an issue with our hosting provider, Google Cloud Platform, all spot pools in Netherlands (eu-west4 region) experienced problems with sporadic rebooting of cluster instances.

    Mitigation Steps: When we detected the issues with the spot nodes, we completely removed all spot instances and switched to a backup pool with dedicated instances. Prevention of recurrence: After reviewing the case internally have adjusted our procedure to immediately replace malfunctioning spot nodes with dedicated instances nodes.

    Prevention of recurrence: After reviewing the case internally have adjusted our procedure to immediately replace malfunctioning spot nodes with dedicated instances nodes.