Diálogo 360 - Some disruptions to Messaging Service - GCP – Detalles del incidente

Sistemas funcionando con normalidad

Some disruptions to Messaging Service - GCP

Resuelto
En funcionamiento
Iniciado el hace más de 2 añosDuró menos de un minuto

Afectado

360dialog Infrastructure

En funcionamiento de 11:39 AM a 11:39 AM

API de WhatsApp Business de 360dialog

En funcionamiento de 11:39 AM a 11:39 AM

Configuración del número de la API empresarial de WhatsApp

En funcionamiento de 11:39 AM a 11:39 AM

Actualizaciones
  • Resuelto
    Resuelto

    Issue description and impact: On Dec 5th between 11:39 UTC - 14:58 UTC there was an incident which affected some 360dialog Customer’s use of the WhatsApp API.

    Cause of the issue: Due to an issue with our hosting provider, Google Cloud Platform, all spot pools in Netherlands (eu-west4 region) experienced problems with sporadic rebooting of cluster instances.

    Mitigation Steps: When we detected the issues with the spot nodes, we completely removed all spot instances and switched to a backup pool with dedicated instances. Prevention of recurrence: After reviewing the case internally have adjusted our procedure to immediately replace malfunctioning spot nodes with dedicated instances nodes.

    Prevention of recurrence: After reviewing the case internally have adjusted our procedure to immediately replace malfunctioning spot nodes with dedicated instances nodes.