Experimentando Desempenho Parcialmente Degradado

Numbers disconnected from API (code 1014, Connection refused)

Resolvido
Operacional
Começou em há quase 2 anos Durado 1 dia

Afetado

Metainfraestrutura
API Meta/Facebook WhatsApp Business (Entrega de Mensagens)
WhatsApp Business Account Management (Meta Business Manager)
Atualizações
  • Resolvido
    Resolvido

    The issue has now been resolved

  • Investigando
    Investigando

    Due to a problem with Meta's security automation, some API deployments were disconnected from the WhatsApp server.

    If your number was affected, you will get an error such as: code: 1014, title: 'Internal error', details: 'Connection refused. Please check if wacore is running: when trying to perform operations.

    Alternatively, the health check will return:

    "gateway_status": "unregistered"

    If this happens, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will re-register the number as per Meta guidance.