All systems operational

360dialog Infrastructure
Operational
360dialog WhatsApp Business API
Operational

WhatsApp Business API Number Setup

Operational

360dialog Client Hub

Operational

360dialog Partner Hub

Operational

Partner API

Operational
Partner Webhooks
Operational

Marketing Automation

Operational

360dialog Payments System

Operational

360dialog Sandbox

Operational

Meta Infrastructure

Operational

WhatsApp On-Premise API (Message Delivery)

Operational

WhatsApp Cloud API (Message Delivery)

Operational

WhatsApp Business Account Management (Meta Business Manager)

Operational
Embedded Signup
Operational

Notice history

Apr 2024

Major disruptions to Cloud API messaging
  • Resolved
    Resolved

    Meta has released a fixed for the issue that is impacting message delivery on Cloud API:
    https://metastatus.com/whatsapp-business-api

    The fix for the major disruption impacting message delivery on Cloud API has been deployed and this issue is now mitigated as of April 11th 4:30AM GMT. Thank you for your patience.

  • Investigating
    Investigating
    Meta is Investigating an issue that is impacting message delivery on Cloud API: https://metastatus.com/whatsapp-business-api We are currently waiting on the META engineering team to provide more updates.
Wrong payload error while Intergrated Onboarding
  • Resolved
    Resolved

    The engineering team confirmed that the issue has been fully resolved and the integrated onboarding working as expected.

  • Investigating
    Investigating

    We are receiving reports that the Integrated Onboarding process is returning the "Wrong payload" error.

    Our engineers are working on the fix.

    UPD. While the issue is being fixed, please use the Number Onboarding from our Client Hub directly:
    https://docs.360dialog.com/docs/client-hub/numbers#add-a-number

Some disruptions to Cloud and On-Premise API messaging
  • Resolved
    Resolved

    The issue is now resolved.


  • Monitoring
    Monitoring

    META has updated the incident and now the issue is resolved for Cloud API, we will monitor its performance in the meantime.

    The disruption remains for On-premise integrations and we are still expecting more details from the META engineering team: https://metastatus.com/whatsapp-business-api

  • Identified
    Identified

    Meta has identified an issue that is currently disrupting messaging for Cloud and On-Premise numbers: https://metastatus.com/whatsapp-business-api

    We are currently waiting on the META engineering team to provide more updates

Mar 2024

Some disruptions to Cloud API messaging
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The fix for the major disruption impacting message delivery on Cloud API has been deployed by Meta and this issue is now mitigated as of March 27, 2024, 11:48 AM SGT. We are monitoring this situation. Thank you for your patience.

  • Identified
    Identified

    Meta has reported a major disruption impacting message delivery on Cloud API. This issue started on March 26, 2024, at 7:55:47 PM PDT.

    When sending a message via cloud API you will receive an error message.

    Error Message: "It seems that you used this function too quickly and inappropriately. The ability to use it has been temporarily blocked in your case or 'www-authenticate': 'OAuth "Facebook Platform" "access_denied" "WyglÄ\x85da na to, że ta funkcja byÅ\x82a przez Ciebie wykorzystywana w zbyt szybki, niewÅ\x82aÅ\x9Bciwy sposób. MożliwoÅ\x9BÄ\x87 korzystania z niej zostaÅ\x82a w Twoim przypadku tymczasowo zablokowana."'

    Meta's engineering teams are investigating the issue. We will provide another update within 1 hour or sooner if additional information is available.

Reports of messages & notifications not arriving for Cloud API numbers
  • Resolved
    Resolved

    The issue is now resolved.

    ---

    Post Mortem:

    Issue description and impact:

    On 14.03.2024 at ~16:30 we received reports from some Cloud API customers that messages and status webhooks were not arriving.

    Cause of the issue:

    We identified the cause of the issue as a recent deployment of a new Meta feature (phone number webhook) that was not working as described.

    Mitigation Steps / Summary:

    We rolled back the deployment reverting all numbers to a functioning state. This rollback was completed by ~18:40

    Prevention of recurrence & suggestions:

    We have completed an internal review with the relevant teams and

    made changes / improvements to how we test and deploy new features from Meta.

  • Monitoring
    Monitoring
    A mitigation to restore functionality has been deployed. We are continuing to monitor the situation.
  • Identified
    Identified
    Our engineering team have identified the issue and work is in progress to mitigate it. Note: the issue only affects a small % of Cloud API numbers that are currently using '/waba_webhook' (webhook per WABA) to receive inbound notifications.
  • Investigating
    Investigating
    We are currently investigating reports about messages & notification delivery issues on Cloud API. Our engineering team is currently investigating it. We do not currently have a resolution ETA but we'll update again as soon as possible.
Major disruption at Meta affecting multiple services
  • Resolved
    Resolved
    Meta have recovered from the outage earlier today. Cloud API services, Local Storage & WABA Management services have all been restored.
  • Identified
    Identified
    Meta are recovering from an earlier outage affecting various Meta services and also the ability to send message using Cloud API. Services are in the process of being restored.
  • Investigating
    Update

    We are continuing to monitor the situation at Meta. You can subscribe for status updates on the Meta Status Page directly: https://metastatus.com/

  • Investigating
    Investigating
    Meta are currently experiencing a major disruption impacting various WhatsApp services. You can find the details on their status page.

Feb 2024

360dialog Hub login issues
  • Resolved
    Resolved

    The 360dialog Hub access issue has been fully resolved and is now stable.

  • Monitoring
    Monitoring

    Our engineering team identified the issue and deployed a fix. As a result, access to the 360dialog Hub has been restored.

    If you are still experiencing issues, please reach us via ticket/chat.

    We will continue to monitor the situation and provide another update in a few hours.

  • Identified
    Identified

    We have identified the issue that is blocking users from logging in / authenticating with the 360dialog Hub.

    Symptoms
    If you attempt to log in to the 360dialog Hub, you may receive an error "something went wrong".

    If you try to create an access token using the /v1/token endpoint you may receive a 502 response.

  • Investigating
    Investigating

    We are investigating an issue with the 360dialog Hub that is preventing users from logging into the 360dialog Hub. We will provide an update as soon as possible.

Some disruptions to Cloud API media messaging & WABA management
  • Resolved
    Resolved

    The issue is resolved.

    (Issue resolved from Fri 23, 5:59pm UTC)

  • Monitoring
    Monitoring

    All services have resumed as normal. We are monitoring the situation.

  • Identified
    Update

    We are continuing to work this problem, and do not currently have an ETA for restoration of all functionality.

  • Identified
    Identified

    We have identified an issue which is impacting media messaging on Cloud API and also some WABA management functions. Our engineering team are currently investigating it.
    Users may receive an error such as {\"error\":{\"message\":\"(#4) Application request limit reached\",\"type\":\"OAuthException\",\"is_transient\":true,\"code\":4,\"fbtrace_id\":\"x\"}

    when handling media on Cloud API or performing certain WABA management operations in the 360dialog Hub.

Issues with Chat Support
  • Resolved
    Resolved

    The issue is resolved.

  • Investigating
    Investigating

    We are aware of an issue affecting our Chat Support service. An incident was reported by our third party chat support provider.
    They are investigating the issue. In the meantime, if you require support, please create a ticket via the 360dialog Hub.

360dialog Hub not loading
  • Resolved
    Resolved

    The issue is resolved.

  • Monitoring
    Monitoring

    The hub is working as expected. We are now monitoring the situation

  • Investigating
    Investigating

    We are aware of a loading issue with the 360dialog Hub. Our engineering team is currently working on this issue.
    No messaging is affected, the issue is concentrated only in the Hub login.

Cloud API messaging issue
  • Resolved
    Resolved

    From 07:30 - 08:15 UTC on Feb 2nd we experienced an issue affecting Cloud API messaging.
    The incident is resolved. We will add further details in due course.

  • Monitoring
    Monitoring

    We are recovering from an Incident that affected Cloud API messaging.

Feb 2024 to Apr 2024