All systems operational

Problems with messaging
  • Identified
    May 21, 2022 at 4:29 PM

    We are seeing that a small percentage of stacks are still having issues related to the incident reported by Meta on Tuesday.

    The clients affected by the issue get errors similar to {"error":"HTTPSConnectionPool(host='x', port=443): Read timed out. (read timeout=20)"} and {"meta":{"version":"v2.39.4","api_status":"stable"},"errors":[{"code":1014,"title":"Internal error","details":"Connection timed out. Please check if wacore is running: 10.0.14.50:6250"}]}.

    We are in contact with Meta's support to find the underlying causes and fix the issue. If you are affected by this issue, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will prioritize the restart for you.

Conversation info / balance functionality under maintenance
  • Monitoring
    May 23, 2022 at 2:31 PM

    The issue around retrieving conversation usage information and balance top up has been resolved. Clients owning numbers with $/€0.00 funds will be noticed in order to top up their balance before blocking will be reinstated.

  • Identified
    May 17, 2022 at 8:44 AM

    Our engineering team are still working on this feature.

  • Identified
    May 11, 2022 at 12:13 PM

    The Insights functionality is under maintenance and is scheduled for completion by the end of the week.

  • Identified
    May 03, 2022 at 3:04 PM

    Due to maintenance, some users cannot see conversation statistics in the 360 Hub and funds cannot be added for conversation pre-payment. Until the maintenance is complete, the statistics graphs and balance information will be unavailable. Numbers with $/€0.00 funds will not be blocked.

360 Hub issue - export file missing data
360dialog Infrastructure
Operational
360dialog WhatsApp Business API
Operational
WhatsApp Business API Number Setup
Operational
360 Client and Partner Hub
Operational
Partner API
Operational
Partner Webhooks
Operational
Meta / Facebook Infrastructure
Operational
Meta / Facebook WhatsApp Business API (Message Delivery)
Operational
WhatsApp Business Account Management (FB Business Manager)
Operational
Embedded Signup
Operational

Recent notices

May 24, 2022

May 23, 2022

May 22, 2022

May 21, 2022

Problems with messaging
  • Identified
    May 21, 2022 at 4:29 PM

    We are seeing that a small percentage of stacks are still having issues related to the incident reported by Meta on Tuesday.

    The clients affected by the issue get errors similar to {"error":"HTTPSConnectionPool(host='x', port=443): Read timed out. (read timeout=20)"} and {"meta":{"version":"v2.39.4","api_status":"stable"},"errors":[{"code":1014,"title":"Internal error","details":"Connection timed out. Please check if wacore is running: 10.0.14.50:6250"}]}.

    We are in contact with Meta's support to find the underlying causes and fix the issue. If you are affected by this issue, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will prioritize the restart for you.

May 20, 2022

Issue with Template Creation
  • Resolved
    May 23, 2022 at 2:10 PM

    The issue around template creation and submission has been resolved.

  • Identified
    May 22, 2022 at 11:13 AM

    Upon the team's investigations we've identified the issue in an API rate limiting applied towards 360dialog from Meta. Our infrastructure has received high loads on the Partner API endpoint for creating message templates, which can not be propagated through Meta's systems, and is therefore getting blocked.

    We've applied some temporary changes in how we interact with Meta's infrastructure and continue to monitor the issue.

    New templates can still be submitted via the WhatsApp API, and will be synced to the 360 Client and Partner Hubs afterwards. View WhatsApp API endpoint documentation on docs.360dialog.com

  • Investigating
    May 20, 2022 at 10:43 AM

    We are aware of an issue that is impacting the Template Creation Process. Our engineering team is currently investigating it and we'll update again as soon as possible.

May 19, 2022

May 18, 2022

May 17, 2022

Show notice history