360dialog WhatsApp Business API

WhatsApp Business API Number Setup

360 Client and Partner Hub

Partner API

Partner Webhooks

360dialog Infrastructure

Meta / Facebook WhatsApp Business API (Message Delivery)

WhatsApp Business Account Management (FB Business Manager)

Embedded Signup

Meta / Facebook Infrastructure

360 Client and Partner Hub is currently unreachable

It has come to our attention that our 360 client and partner hubs are currently unreachable.
We are currently investigating this incident with high priority.

It has come to our attention that our 360 client and partner hubs are currently unreachable.

We are currently investigating this incident with high priority.

Hub access was restored and now appears stable.
This incident has been resolved and will now be closed.

Hub access was restored and now appears stable.

This incident has been resolved and will now be closed.

Access to our 360 client and partner hubs has now been restored.
A recent minor deployment was found to be responsible for causing the outage and has since been rolled-back.
Please accept our apologies for any inconvenience that this outage may have caused. We are continuing to monitor the situation for the time being.

Access to our 360 client and partner hubs has now been restored.

A recent minor deployment was found to be responsible for causing the outage and has since been rolled-back.

Please accept our apologies for any inconvenience that this outage may have caused. We are continuing to monitor the situation for the time being.

Issue with Template Manager

We are aware of an issue that is preventing users from creating Templates. 
Our engineering team is currently investigating it. 
Please wait for new updates, which will be shared here as soon as they are available.
Details: 
When creating a Template message, you might get the error: 
&#x60;Invalid payload ({&quot;error&quot;:{&quot;message&quot;:&quot;Error validating access token: The user has not authorized application x.&quot;,&quot;type&quot;:&quot;OAuthException&quot;,&quot;code&quot;:190,&quot;errorsubcode&quot;:458,&quot;fbtraceid&quot;:&quot;y&quot;}}) &#x60;

We are aware of an issue that is preventing users from creating Templates. 
Our engineering team is currently investigating it. 
Please wait for new updates, which will be shared here as soon as they are available.

*Details*: 
When creating a Template message, you might get the error: 
`Invalid payload ({"error":{"message":"Error validating access token: The user has not authorized application x.","type":"OAuthException","code":190,"error_subcode":458,"fbtrace_id":"y"}}) `

The issue has been identified and fixed.
Please accept our apologies for any inconvenience that this may have caused.

The issue has been identified and fixed.

Please accept our apologies for any inconvenience that this may have caused.

Issues with Generating API Key

We are currently investigating this incident.

We are currently investigating this incident.

Some disruptions to Adding an Additional Number for Classic Sign-up

We are receiving reports that some users are unable to add more numbers for Classic Sign-up. Our engineering teams are investigating this issue now.
Please wait for new updates, which will be shared here as soon as they are available.
We do not have an ETA for resolution at the moment.

We are receiving reports that some users are unable to add more numbers for Classic Sign-up. Our engineering teams are investigating this issue now.
Please wait for new updates, which will be shared here as soon as they are available.
We do not have an ETA for resolution at the moment.

Some disruptions to Embedded Signup flow

We are receiving reports that some users are unable to launch the Embedded Signup flow. Our engineering teams are investigating this issue now.
Please wait for new updates, which will be shared here as soon as they are available.
We do not have an ETA for resolution at the moment.

We are receiving reports that some users are unable to launch the Embedded Signup flow. Our engineering teams are investigating this issue now.
Please wait for new updates, which will be shared here as soon as they are available.
We do not have an ETA for resolution at the moment.

We are aware of an issue that is preventing users from creating Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available.
Details: When creating a Template message, you might get the error: Invalid payload ({&quot;error&quot;:{&quot;message&quot;:&quot;Error validating access token: The user has not authorized application x.&quot;,&quot;type&quot;:&quot;OAuthException&quot;,&quot;code&quot;:190,&quot;errorsubcode&quot;:458,&quot;fbtraceid&quot;:&quot;y&quot;}})

We are aware of an issue that is preventing users from creating Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available.

Details: When creating a Template message, you might get the error: Invalid payload ({"error":{"message":"Error validating access token: The user has not authorized application x.","type":"OAuthException","code":190,"error_subcode":458,"fbtrace_id":"y"}})

We are currently investigating this incident that affects the creation and management of templates in the HUB

We are currently investigating this incident that affects the creation and management of templates in the HUB 

The team has deployed a solution to the issue we are currently monitoring it in order to keep track of it and make sure it is fully resolved.

The team has deployed a solution to the issue we are currently monitoring it in order to keep track of it and make sure it is fully resolved.

Major outage to the WhatsApp network

We are aware of a total outage affecting the global WhatsApp network. Meta have acknowledged this issue and are currently investigating.
We will update you as soon as we have further information.

We are aware of a total outage affecting the global WhatsApp network. Meta have acknowledged this issue and are currently investigating.

We will update you as soon as we have further information.

It seems that the problem has been resolved.
We&#39;re still monitoring this issue to make sure that all services have been restored.

It seems that the problem has been resolved.

We're still monitoring this issue to make sure that all services have been restored.

Meta have marked the issues as resolved on their side. Messaging now appears to be stable and fully functional again.

Meta have marked the issues as resolved on their side. Messaging now appears to be stable and fully functional again.

We are aware of an issue that is preventing users from creating Templates. 
Our engineering team is currently investigating it. 
Please wait for new updates, which will be shared here as soon as they are available.
Details: 
When creating a Template message, you might get the error: 
&#x60;Invalid payload ({&quot;error&quot;:{&quot;message&quot;:&quot;Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.&quot;,&quot;type&quot;:&quot;OAuthException&quot;,&quot;code&quot;:190,&quot;errorsubcode&quot;:460,&quot;fbtraceid&quot;:&quot;x&quot;}}) &#x60;

We are aware of an issue that is preventing users from creating Templates. 
Our engineering team is currently investigating it. 
Please wait for new updates, which will be shared here as soon as they are available.

*Details*: 
When creating a Template message, you might get the error: 
`Invalid payload ({"error":{"message":"Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.","type":"OAuthException","code":190,"error_subcode":460,"fbtrace_id":"x"}}) `

Some disruptions to Adding an Additional Number

We are receiving reports that some users are unable to add more numbers. Our engineering teams are investigating this issue now.
Please wait for new updates, which will be shared here as soon as they are available.
We do not have an ETA for resolution at the moment.

We are receiving reports that some users are unable to add more numbers. Our engineering teams are investigating this issue now.
Please wait for new updates, which will be shared here as soon as they are available.
We do not have an ETA for resolution at the moment.

The issue has been identified.
The technical team is currently working on the fix.

The issue has been identified.

The technical team is currently working on the fix.

This incident has been resolved and will now be closed.

This incident has been resolved and will now be closed.

isn't accessible at the moment (automated)

We will send a requests to your URL using

All systems operational

Recent notices