WhatsApp On-Premise API (Message Delivery) experiencing degraded performance

Media file errors (On-Premise v2.51.2)
  • Identified
    Identified

    Meta have confirmed there is an issue with the WhatsApp API Client (On-premise) database table. We are working with Meta Engineers to find a suitable workaround or solution.

  • Investigating
    Investigating

    We are receiving reports of errors when sending media on v2.51.2 of the WhatsApp Business API Client (On-Premise). Our Engineering team are currently investigating it.
    Affected users might receive the error Failed to find media file for id: when attempting to send a media message.

360dialog Infrastructure
Operational
360dialog WhatsApp Business API
Operational

WhatsApp Business API Number Setup

Operational

360dialog Client Hub

Operational

360dialog Partner Hub

Operational

Partner API

Operational
Partner Webhooks
Operational

Marketing Automation

Operational

360dialog Payments System

Operational

Meta Infrastructure

Degraded performance

WhatsApp On-Premise API (Message Delivery)

Degraded performance

WhatsApp Cloud API (Message Delivery)

Operational

WhatsApp Business Account Management (Meta Business Manager)

Operational
Embedded Signup
Operational

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