Some disruptions to Messaging

Investigating

Degraded performance

Started about 6 hours agoOctober 16, 20265:12 PMUTC

Affected

360dialog Infrastructure

360dialog WhatsApp Business API

Meta Infrastructure

WhatsApp Cloud API (Message Delivery)

Updates

Update
October 16, 2026 at 8:58 PMUTC
Update
October 16, 2026 at 8:58 PMUTC
This issue is still under investigation with Meta; we will share more updates as soon as we have them.
Update
October 16, 2026 at 6:36 PMUTC
Update
October 16, 2026 at 6:36 PMUTC
We have applied a temporary workaround for messaging. The issue is escalated and under investigation with Meta, and we will share more updates as they become available.
Update
October 16, 2026 at 5:41 PMUTC
Update
October 16, 2026 at 5:41 PMUTC
Our L3 Messaging team is actively investigating the issue. We will provide another update shortly as more information becomes available.
Investigating
October 16, 2026 at 5:12 PMUTC
Investigating
October 16, 2026 at 5:12 PMUTC
We are aware of an issue that is impacting our Messaging.
Customers are reporting Authorization Errors when trying to send messages.
Our engineering team is currently investigating it. We'll update again as soon as we have more information.

360Dialog - Some disruptions to Messaging – Incident details