360Dialog - Notice history

All systems operational

Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Marketing Automation - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

Operational

WhatsApp On-Premise API (Message Delivery) - Operational

WhatsApp Cloud API (Message Delivery) - Operational

WhatsApp Business Account Management (Meta Business Manager) - Operational

Embedded Signup - Operational

Notice history

Oct 2023

Hub Access Issue for Partner Accounts
  • Resolved
    Resolved

    Our Engineers have deployed a fix for the disruption impacting Partner Account Hub access. The issue is now mitigated as of October 13th at 7:20 UTC.

  • Identified
    Identified

    Our engineering team has identified the root cause and is preparing release for a hot-fix as soon as possible.

  • Investigating
    Investigating

    We are currently experiencing some disruption impacting Hub access for Partner Accounts.

    When attempting to login, the page returns an error:
    "We're sorry…
    It looks like we're having some internal issues. Our team has been notified. I you'd like to help, you can describe what happened below"

    Our engineering teams are investigating the issue. They will provide another update soon once additional information is available.

Some disruption impacting incoming messages and checking contacts (On Premise)
  • Resolved
    Resolved

    Meta's engineering team investigated this issue and they indicate the problem is with companion devices specifically. They have identified the code causing a problem but a long term solution may take time.

    In the meantime, Meta have provided a workaround (which is to clean the contacts database table, effectively performing a reset) that will remove the error and allow inbound messages to flow again. If you require this workaround, please contact our support team and we will initiate the reset on a number basis.

    Note: Meta have removed this incident from their updated their status page.

  • Identified
    Identified

    Meta's engineering team are indicating that the problem is with companion devices specifically. They have identified the code causing a problem an will suggest a workaround or fix as soon as possible.

    The issue also affects standard WhatsApp app users.

  • Investigating
    Investigating

    Meta is currently experiencing some disruption impacting incoming messages from SMB accounts and checking contacts on WhatsApp On-Premise API.

    The issue relates to incoming messages. End users are may send messages but only get ONE checkmark for their messages in their (mobile) SMB app.

    Meta's engineering teams are investigating the issue. They will provide another update soon if additional information is available.

Sep 2023

Meta Incident - Embedded Signup disruption
  • Resolved
    Resolved

    The fix for the some disruption impacting WhatsApp business account creation on WhatsApp Embedded Signup has been deployed by Meta and this issue is now mitigated.

    See Meta's Status page for more information and updates.

  • Investigating
    Investigating

    Meta are currently experiencing a disruption impacting WhatsApp business account creation on WhatsApp Embedded Signup. This issue started at 7th September 2023. Meta / WhatsApp engineering teams are investigating the issue. They will provide another update within 4 hours or sooner if additional information is available.

    See Meta's Status page for more information and updates.

Aug 2023

Some disruptions with messaging (Cloud API)
  • Resolved
    Resolved

    The service is up and running with no known issues.

  • Investigating
    Investigating

    Meta is currently experiencing major disruption impacting sending messages on WhatsApp Cloud API.

    They are currently experiencing major disruption impacting message delivery on WhatsApp Cloud API. This issue started at 2023-08-21 23:24:41 PDT. Their engineering teams are investigating the issue. They will provide another update within 1 hour or sooner if additional information is available.

Some disruptions with messaging (On Premise)
  • Resolved
    Resolved

    Meta have advised that the fix for disruptions impacting message sending, caused by coreapps being stuck on the WhatsApp On-Premise API, has been deployed. This issue has now been mitigated as of 11 August, 6:06 AM PST on the new version 2.49.3. Affected numbers will be upgraded to 2.49.3 in due course.

    See Meta's Status page for more information and updates.

  • Monitoring
    Monitoring

    We are still awaiting further updates from Meta in regards to this issue.

    See Meta's Status page for more information and updates.

  • Identified
    Identified

    Meta has targeted an edge case that can cause message sending disruptions and have a temporary mitigation for the issue. Their engineering team is continuing to work on a long-term plan.

    See Meta's Status page for more information and updates.

  • Investigating
    Investigating

    Meta is currently experiencing some disruption impacting sending messages on WhatsApp On-Premise API. Clients will receive an error when sending template message:
    "Message failed to send because there were one or more errors related to your payment method."

    Their engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.

Some disruptions with messaging (Cloud API)
  • Resolved
    Resolved

    The fix for the major disruption impacting sending messages on WhatsApp Cloud API has been deployed and this issue is now mitigated as of 3rd Aug 2023 11:50 PM PDT. Thank you for your patience.

  • Identified
    Identified

    Meta's engineering teams have identified the root cause of the major disruption impacting sending messages on WhatsApp Cloud API. They are currently deploying the fix and the expected deployment time is in 6 hours. We will provide another update within 4 hours or sooner if additional information is available.

    See Meta's Status page for more information and updates.

  • Investigating
    Investigating

    Meta is currently experiencing major disruption impacting sending messages on WhatsApp Cloud API. This issue started at 3rd Aug 2023 6:30 PM PDT. Clients will receive an error when sending template message:
    "Message failed to send because there were one or more errors related to your payment method."
    Their engineering teams are investigating the issue. We will provide another update within 1 hour or sooner if additional information is available.

Some disruptions to on-premise deployments (media upload & downloads)
  • Resolved
    Resolved

    Meta have advised that the fix for disruptions impacting message sending, caused by coreapps being stuck on the WhatsApp On-Premise API, has been deployed. This issue has now been mitigated as of 11 August, 6:06 AM PST on the new version 2.49.3. Affected numbers will be upgraded to 2.49.3 in due course.

    See Meta's Status page for more information and updates.

  • Identified
    Identified

    We are still awaiting further updates from Meta in regards to this issue.

    Meta are currently experiencing some disruption impacting Media Upload & Download on WhatsApp On-Premise API v2.47+. They have targeted a workaround and will provide another update once confirmed.

    See Meta's Status page for more information and updates.

  • Investigating
    Investigating

    Meta are currently experiencing a disruption impacting Media Upload & Download on WhatsApp On-Premise API v2.47+. Meta engineering teams are investigating the issue.

    See Meta's Status page for more information and updates.

Aug 2023 to Oct 2023

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