360Dialog - Meta incident - Incoming messages issue – Incident details

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Meta incident - Incoming messages issue

ResolvedDegraded performance26 hours 47 minutes

Affected

Meta Infrastructure

Degraded performance from 6:38 PM to 9:25 PM

WhatsApp Cloud API (Message Delivery)

Degraded performance from 6:38 PM to 9:25 PM

  • ResolvedUTC

    Meta has resolved the issue on their side, and the services have now been restored.

  • UpdateUTC

    We´re monitoring and waiting for further updates from Meta.

  • MonitoringUTC

    We are monitoring and waiting for further updates from Meta.

  • UpdateUTC

    We are closely monitoring the situation and awaiting further updates from Meta on their ongoing investigation. We will share any new information as soon as it becomes available.

  • UpdateUTC

    We are closely monitoring the situation and awaiting further updates from Meta on their ongoing investigation. We will share any new information as soon as it becomes available.

  • UpdateUTC

    We are actively monitoring the situation and awaiting further details from Meta regarding their ongoing investigation. We will provide updates as soon as more information becomes available.

  • InvestigatingUTC

    Meta has acknowledged an issue on their side, experiencing some disruption that impacts the receipt of incoming messages on WhatsApp Cloud API. This issue started on March 5th at 8 AM GMT.