360dialog - Notice history

WhatsApp Cloud API (Message Delivery) experiencing degraded performance

Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Marketing Automation - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

Degraded performance

WhatsApp On-Premise API (Message Delivery) - Operational

WhatsApp Cloud API (Message Delivery) - Degraded performance

WhatsApp Business Account Management (Meta Business Manager) - Operational

Embedded Signup - Operational

Notice history

May 2024

Profile Picture update issue
  • Resolved
    Resolved

    The engineering team has deployed the fix, and the issue is now fully resolved.

  • Identified
    Identified
    We are currently aware of an issue affecting our 360dialog Partner and Client Hub, which is preventing users from updating their profile pictures. Our team is actively investigating the root cause of this problem and working diligently to resolve it as quickly as possible.
Issue affecting Client onboarding
  • Resolved
    Resolved

    The issue has been resolved

Apr 2024

Some disruptions to the 360dialog Client Hub when Onboarding direct paid accounts
  • Resolved
    Resolved
    The issue has been fully resolved.
  • Monitoring
    Monitoring
    The issue has been successfully mitigated, and are currently monitoring it to ensure there are no further occurrences.
  • Investigating
    Investigating
    We are aware of an issue that is impacting the Onboarding of new direct paid accounts. Our engineering team is currently investigating. Updates will be posted here as soon as they are available.
Major disruptions to Cloud API messaging
  • Resolved
    Resolved

    Meta has released a fixed for the issue that is impacting message delivery on Cloud API:
    https://metastatus.com/whatsapp-business-api

    The fix for the major disruption impacting message delivery on Cloud API has been deployed and this issue is now mitigated as of April 11th 4:30AM GMT. Thank you for your patience.

  • Investigating
    Investigating
    Meta is Investigating an issue that is impacting message delivery on Cloud API: https://metastatus.com/whatsapp-business-api We are currently waiting on the META engineering team to provide more updates.
Wrong payload error while Intergrated Onboarding
  • Resolved
    Resolved

    The engineering team confirmed that the issue has been fully resolved and the integrated onboarding working as expected.

  • Investigating
    Investigating

    We are receiving reports that the Integrated Onboarding process is returning the "Wrong payload" error.

    Our engineers are working on the fix.

    UPD. While the issue is being fixed, please use the Number Onboarding from our Client Hub directly:
    https://docs.360dialog.com/docs/client-hub/numbers#add-a-number

Some disruptions to Cloud and On-Premise API messaging
  • Resolved
    Resolved

    The issue is now resolved.


  • Monitoring
    Monitoring

    META has updated the incident and now the issue is resolved for Cloud API, we will monitor its performance in the meantime.

    The disruption remains for On-premise integrations and we are still expecting more details from the META engineering team: https://metastatus.com/whatsapp-business-api

  • Identified
    Identified

    Meta has identified an issue that is currently disrupting messaging for Cloud and On-Premise numbers: https://metastatus.com/whatsapp-business-api

    We are currently waiting on the META engineering team to provide more updates

Mar 2024

Some disruptions to Cloud API messaging
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The fix for the major disruption impacting message delivery on Cloud API has been deployed by Meta and this issue is now mitigated as of March 27, 2024, 11:48 AM SGT. We are monitoring this situation. Thank you for your patience.

  • Identified
    Identified

    Meta has reported a major disruption impacting message delivery on Cloud API. This issue started on March 26, 2024, at 7:55:47 PM PDT.

    When sending a message via cloud API you will receive an error message.

    Error Message: "It seems that you used this function too quickly and inappropriately. The ability to use it has been temporarily blocked in your case or 'www-authenticate': 'OAuth "Facebook Platform" "access_denied" "WyglÄ\x85da na to, że ta funkcja byÅ\x82a przez Ciebie wykorzystywana w zbyt szybki, niewÅ\x82aÅ\x9Bciwy sposób. MożliwoÅ\x9BÄ\x87 korzystania z niej zostaÅ\x82a w Twoim przypadku tymczasowo zablokowana."'

    Meta's engineering teams are investigating the issue. We will provide another update within 1 hour or sooner if additional information is available.

Webhook for template events not arriving
  • Resolved
    Resolved
    Issue resolved
  • Monitoring
    Monitoring
    Issue is now fixed. All of the queued webhook events processed, new webhook events will be processed at normal pace. We are monitoring the situation.
  • Investigating
    Investigating
    We are currently investigating an issue with template events webhook not arriving
Reports of messages & notifications not arriving for Cloud API numbers
  • Resolved
    Resolved

    The issue is now resolved.

    ---

    Post Mortem:

    Issue description and impact:

    On 14.03.2024 at ~16:30 we received reports from some Cloud API customers that messages and status webhooks were not arriving.

    Cause of the issue:

    We identified the cause of the issue as a recent deployment of a new Meta feature (phone number webhook) that was not working as described.

    Mitigation Steps / Summary:

    We rolled back the deployment reverting all numbers to a functioning state. This rollback was completed by ~18:40

    Prevention of recurrence & suggestions:

    We have completed an internal review with the relevant teams and

    made changes / improvements to how we test and deploy new features from Meta.

  • Monitoring
    Monitoring
    A mitigation to restore functionality has been deployed. We are continuing to monitor the situation.
  • Identified
    Identified
    Our engineering team have identified the issue and work is in progress to mitigate it. Note: the issue only affects a small % of Cloud API numbers that are currently using '/waba_webhook' (webhook per WABA) to receive inbound notifications.
  • Investigating
    Investigating
    We are currently investigating reports about messages & notification delivery issues on Cloud API. Our engineering team is currently investigating it. We do not currently have a resolution ETA but we'll update again as soon as possible.
Major disruption at Meta affecting multiple services
  • Resolved
    Resolved
    Meta have recovered from the outage earlier today. Cloud API services, Local Storage & WABA Management services have all been restored.
  • Identified
    Identified
    Meta are recovering from an earlier outage affecting various Meta services and also the ability to send message using Cloud API. Services are in the process of being restored.
  • Update
    Update

    We are continuing to monitor the situation at Meta. You can subscribe for status updates on the Meta Status Page directly: https://metastatus.com/

  • Investigating
    Investigating
    Meta are currently experiencing a major disruption impacting various WhatsApp services. You can find the details on their status page.

Mar 2024 to May 2024

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