360Dialog - Historial de avisos

Somos conscientes de un problema que impide que los usuarios vean las plantillas.
Nuestro equipo de ingeniería lo está investigando actualmente.
Espere nuevas actualizaciones, que se compartirán aquí tan pronto como estén disponibles.

El número de 360dialog Sandbox (4930609859535) no responde. Actualmente estamos investigando el problema.

We are aware of an issue that is impacting 360dialog Hub. Our engineering team is currently investigating it and we'll update again as soon as possible.

Issue description and impact: On Dec 5th between 11:39 UTC - 14:58 UTC there was an incident which affected some 360dialog Customer’s use of the WhatsApp API.

Cause of the issue: Due to an issue with our hosting provider, Google Cloud Platform, all spot pools in Netherlands (eu-west4 region) experienced problems with sporadic rebooting of cluster instances.

Mitigation Steps: When we detected the issues with the spot nodes, we completely removed all spot instances and switched to a backup pool with dedicated instances. Prevention of recurrence: After reviewing the case internally have adjusted our procedure to immediately replace malfunctioning spot nodes with dedicated instances nodes.

Prevention of recurrence: After reviewing the case internally have adjusted our procedure to immediately replace malfunctioning spot nodes with dedicated instances nodes.

We are aware of an issue that is preventing users from creating Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available.

Details: When creating a Template message, you might get the error: `Invalid payload ({"error":{"message":"Error validating access token: The user has not authorized application x.","type":"OAuthException","code":190,"errorsubcode":458,"fbtraceid":"y"}}) `