360Dialog - Hinweisverlauf

Alle Systeme betriebsbereit

Betriebsbereit

360dialog WhatsApp Business API - Betriebsbereit

Einrichtung der WhatsApp Business API-Nummer - Betriebsbereit

360dialog-Client-Hub - Betriebsbereit

360dialog-Partner-Hub - Betriebsbereit

Partner-API - Betriebsbereit

Partner Webhooks - Betriebsbereit

Marketing-Automatisierung - Betriebsbereit

360-Zahlungssystem - Betriebsbereit

360dialog-Sandbox - Betriebsbereit

360Dialog - Betriebsbereit

Betriebsbereit

WhatsApp Cloud API (Nachrichtenübermittlung) - Betriebsbereit

WhatsApp Business Account Management (Meta Business Manager) - Betriebsbereit

Eingebettete Anmeldung - Betriebsbereit

Hinweisverlauf

Aktuellen Status anzeigen

Sep. 2022

Some disruptions to Adding an Additional Number for Classic Sign-up
Gelöst3 Stunden 2 Minuten
  • Gelöst
    UTC
    Gelöst

    The issue has been identified and fixed.

    Please accept our apologies for any inconvenience that this may have caused.

  • Analyse
    UTC
    Analyse

    We are receiving reports that some users are unable to add more numbers for Classic Sign-up. Our engineering teams are investigating this issue now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.

SEP26
Issues with Generating API Key
GelöstWartung27 Stunden 43 Minuten
  • Gelöst
    UTC
    Gelöst

    We just resolved the issue!

  • Identifizierung
    UTC
    Identifizierung

    Issue is resolved

  • Analyse
    UTC
    Analyse

    We are currently investigating this incident.

360 Client and Partner Hub is currently unreachable
GelöstTeilausfall1 Stunde 55 Minuten
  • Gelöst
    UTC
    Gelöst

    Hub access was restored and now appears stable.

    This incident has been resolved and will now be closed.

  • Überwachung
    UTC
    Überwachung

    Access to our 360 client and partner hubs has now been restored.

    A recent minor deployment was found to be responsible for causing the outage and has since been rolled-back.

    Please accept our apologies for any inconvenience that this outage may have caused. We are continuing to monitor the situation for the time being.

  • Analyse
    UTC
    Analyse

    It has come to our attention that our 360 client and partner hubs are currently unreachable.

    We are currently investigating this incident with high priority.

Some disruptions to Adding an Additional Number
GelöstBeeinträchtigte Leistung100 Stunden 4 Minuten
  • Gelöst
    UTC
    Gelöst

    This incident has been resolved and will now be closed.

  • Identifizierung
    UTC
    Identifizierung

    The issue has been identified.

    The technical team is currently working on the fix.

  • Analyse
    UTC
    Analyse

    We are receiving reports that some users are unable to add more numbers. Our engineering teams are investigating this issue now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.

Aug. 2022

Some disruptions to Embedded Signup flow
GelöstBeeinträchtigte Leistung19 Stunden 3 Minuten
  • Gelöst
    UTC
    Gelöst

    The issue is now resolved.

  • Analyse
    UTC
    Analyse

    We are receiving reports that some users are unable to launch the Embedded Signup flow. Our engineering teams are investigating this issue now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.

AUG24
360dialog Hub not loading
GelöstWartung11 Minuten
  • Gelöst
    UTC
    Gelöst

    The maintenance is completed.

  • Überwachung
    UTC
    Überwachung

    The 360dialog Hub is currently under maintenance. We will update again shortly.

Issue affecting MultiConnect instances
GelöstTeilausfall1 Stunde 44 Minuten
  • Gelöst
    UTC
    Gelöst

    The issue is now resolved.

  • Identifizierung
    UTC
    Identifizierung

    We have identified the issue and are working on a fix.

  • Analyse
    UTC
    Analyse

    We are currently aware of an issue affecting our MultiConnect instances. Affected numbers will get an error `error":"HTTPSConnectionPool(host='x', port=443): Max retries exceeded with url: /v1/messages` when trying to send messages. Our Engineering team is currently investigating.

Problems affecting client and partner hub access
GelöstTeilausfall29 Minuten
  • Gelöst
    UTC
    Gelöst

    The issue has now been resolved. 360dialog hub access is now fully operational again.

  • Überwachung
    UTC
    Überwachung

    The issue has now identified. Partner and client hub access should now have been restored.

  • Analyse
    UTC
    Analyse

    We are receiving reports that clients and partners are experiencing difficulties in accessing our 360dialog hub. This also appears to be affecting new account submission.

    We are currently investigating this incident.

Some disruptions to Messaging
GelöstBeeinträchtigte Leistung2 Stunden 15 Minuten
  • Gelöst
    UTC
    Gelöst

    The issue is now resolved ✅

    Due an incident in our Redis cluster, our Callback Service stopped working properly. Actions were taken and operability of services has been normalized.

  • Überwachung
    UTC
    Überwachung

    We have fixed the issue. We are continuing to monitor the situation.

  • Analyse
    UTC
    Analyse

    We are aware of an issue that is impacting our messaging service. Our engineering team is currently investigating it with priority and we'll update again as soon as possible.

Juli 2022

Some disruptions to Messaging Service
Gelöst
  • Gelöst
    UTC
    Gelöst

    We experienced an issue which some nodes could not restart in the usual time. This incident was related to previously unseen behavior in unavailability of nodes within our setup. This resulted in an "internal server error" response when trying to perform basic operations such as message sending. The issue started at ~2am UTC and was corrected ~7am UTC. All affected numbers resumed messaging as normal.

Some disruptions to Embedded Signup flow
GelöstBeeinträchtigte Leistung115 Stunden 28 Minuten
  • Gelöst
    UTC
    Gelöst

    The issue is now resolved.

  • Überwachung
    UTC
    Überwachung

    We have deployed a fix and are continuing to monitor for further issues.

  • Identifizierung
    UTC
    Identifizierung

    We are aware that the issue is not yet resolved for all users. We will update again shortly.

  • Gelöst
    UTC
    Gelöst

    The issue is now resolved.

  • Identifizierung
    UTC
    Identifizierung

    We have identified the issue. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.

  • Analyse
    UTC
    Analyse

    We are receiving reports that some users are unable to launch the Embedded Signup flow. Our engineering teams are investigating this issues now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.

Zurück

Juli 2022 zu Sep. 2022

Nächste