360Dialog - Geschichte beachten

Eingebettete Anmeldung hat eine verminderte Leistung festgestellt

Funktionsfähig

360dialog WhatsApp Business API - Funktionsfähig

Einrichtung der WhatsApp Business API-Nummer - Funktionsfähig

360dialog-Client-Hub - Funktionsfähig

360dialog-Partner-Hub - Funktionsfähig

Partner-API - Funktionsfähig

Partner Webhooks - Funktionsfähig

Marketing-Automatisierung - Funktionsfähig

360-Zahlungssystem - Funktionsfähig

360dialog-Sandbox - Funktionsfähig

Beeinträchtigte Leistung

Meta/Facebook WhatsApp Business API (Nachrichtenübermittlung) - Funktionsfähig

WhatsApp Cloud API (Nachrichtenübermittlung) - Funktionsfähig

WhatsApp Business Account Management (Meta Business Manager) - Funktionsfähig

Eingebettete Anmeldung - Beeinträchtigte Leistung

Geschichte beachten

Dez. 2022

Some disruptions to Messaging Service - GCP
  • Gelöst
    Gelöst

    Issue description and impact: On Dec 5th between 11:39 UTC - 14:58 UTC there was an incident which affected some 360dialog Customer’s use of the WhatsApp API.

    Cause of the issue: Due to an issue with our hosting provider, Google Cloud Platform, all spot pools in Netherlands (eu-west4 region) experienced problems with sporadic rebooting of cluster instances.

    Mitigation Steps: When we detected the issues with the spot nodes, we completely removed all spot instances and switched to a backup pool with dedicated instances. Prevention of recurrence: After reviewing the case internally have adjusted our procedure to immediately replace malfunctioning spot nodes with dedicated instances nodes.

    Prevention of recurrence: After reviewing the case internally have adjusted our procedure to immediately replace malfunctioning spot nodes with dedicated instances nodes.

Nov. 2022

Issue with Template Manager
  • Gelöst
    Gelöst

    The issue is now resolved.

  • Analyse
    Analyse

    We are aware of an issue that is preventing users from creating Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available.

    Details: When creating a Template message, you might get the error: `Invalid payload ({"error":{"message":"Error validating access token: The user has not authorized application x.","type":"OAuthException","code":190,"errorsubcode":458,"fbtraceid":"y"}}) `

Okt. 2022

Major outage to the WhatsApp network
  • Gelöst
    Gelöst

    Meta have marked the issues as resolved on their side. Messaging now appears to be stable and fully functional again.

  • Überprüfung
    Überprüfung

    It seems that the problem has been resolved.

    We're still monitoring this issue to make sure that all services have been restored.

  • Identifizierung
    Identifizierung

    We are aware of a total outage affecting the global WhatsApp network. Meta have acknowledged this issue and are currently investigating.

    We will update you as soon as we have further information.

Issue with Template Manager
  • Gelöst
    Gelöst

    The issue has been identified and fixed.

    Please accept our apologies for any inconvenience that this may have caused.

  • Analyse
    Analyse

    We are aware of an issue that is preventing users from creating Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available.

    Details: When creating a Template message, you might get the error: `Invalid payload ({"error":{"message":"Error validating access token: The user has not authorized application x.","type":"OAuthException","code":190,"errorsubcode":458,"fbtraceid":"y"}}) `

Issue with Template Manager
  • Gelöst
    Gelöst

    The issue has been identified and fixed.

    Please accept our apologies for any inconvenience that this may have caused.

  • Update
    Update

    The team has deployed a solution to the issue we are currently monitoring it in order to keep track of it and make sure it is fully resolved.

  • Überprüfung
    Überprüfung

    We are currently investigating this incident that affects the creation and management of templates in the HUB

Issue with Template Manager
  • Gelöst
    Gelöst

    The issue has been identified and fixed.

    Please accept our apologies for any inconvenience that this may have caused.

  • Analyse
    Analyse

    We are aware of an issue that is preventing users from creating Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available.

    Details: When creating a Template message, you might get the error: Invalid payload ({"error":{"message":"Error validating access token: The user has not authorized application x.","type":"OAuthException","code":190,"errorsubcode":458,"fbtraceid":"y"}})

Issue with Template Manager
  • Gelöst
    Gelöst

    The issue has been identified and fixed.

    Please accept our apologies for any inconvenience that this may have caused.

  • Analyse
    Analyse

    We are aware of an issue that is preventing users from creating Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available.

    Details: When creating a Template message, you might get the error: `Invalid payload ({"error":{"message":"Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.","type":"OAuthException","code":190,"errorsubcode":460,"fbtraceid":"x"}}) `

Okt. 2022 zu Dez. 2022

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