Diálogo 360 - Histórico de avisos

Todos os sistemas operacionais

Operacional

API de negócios do WhatsApp 360dialog - Operacional

Configuração do Número da API do WhatsApp Business - Operacional

Hub do cliente 360dialog - Operacional

Centro de parceiros 360dialog - Operacional

API do parceiro - Operacional

Partner Webhooks - Operacional

Automação de Marketing - Operacional

Sistema de Pagamentos 360 - Operacional

Caixa de areia 360dialog - Operacional

Diálogo 360 - Operacional

Operacional

API da nuvem do WhatsApp (entrega de mensagens) - Operacional

WhatsApp Business Account Management (Meta Business Manager) - Operacional

Inscrição incorporada - Operacional

Histórico de avisos

jan 2026

Some disruptions to WhatsApp API Messaging Service
  • Atualizar
    Atualizar

    Meta has applied a fix. We'll monitor it closely.

    A public RCA will be published on this status page as soon as all details are made available by Meta.

  • Resolvido
    Resolvido

    We have implemented a workaround to mitigate the issue.

    Meta has acknowledged an issue on their side and confirmed it is impacting multiple WhatsApp BSPs. Meta’s engineering team is currently investigating the root cause.

    We will mark this incident as resolved for the time being.
    A public RCA will be published on this status page as soon as all details are made available by Meta.

  • Atualizar
    Atualizar

    Meta made a change to the /media_id endpoint by introducing a chunked Transfer-Encoding response. This caused temporary issues when fetching media content. We are releasing a workaround shortly to handle this change.

  • Atualizar
    Atualizar

    While a fix has been pushed, we are receiving some reports of errors when sending or retrieving media messages in certain cases. Our engineering team is actively investigating.

  • Atualizar
    Atualizar

    The issue appears to be resolved and all services are operating normally.
    We will continue to monitor closely and provide another update shortly.

  • Monitoramento
    Monitoramento

    We implemented a fix and are seeing signs of recovery.
    We are currently monitoring the situation and will update again shortly.

  • Identificado
    Identificado

    Our engineering team have identified the issue and is currently working on a fix. We will update again asap.

  • Investigando
    Investigando

    We are aware of an issue that is impacting our Messaging Service. Our engineering team is currently investigating it. We'll update again as soon as we have more information.

[Intercom Incident] - Delayed Chat Support responses
  • Resolvido
    Resolvido

    Intercom has resolved the underlying issue, and Chat Support has been restored to normal operation.

  • Investigando
    Investigando

    We are currently experiencing delays in Chat Support responses due to an ongoing incident impacting Intercom, the third-party provider used for our chat helpdesk.

    Intercom has acknowledged the issue and shared updates on their status page. Their team is actively working on a resolution.

    As a result, responses from the 360dialog Chat Support team may be delayed. We are closely monitoring the situation and will provide further updates as they become available.

dez 2025

Some disruptions to 360dialog Hub
  • Resolvido
    Resolvido

    This incident has been resolved. The 360dialog Hub is fully operational.

  • Monitoramento
    Monitoramento

    The issue has been identified, and the service has been restored. We are currently monitoring the situation to ensure stability.

  • Investigando
    Investigando

    We are aware of an issue affecting our 360dialog Hub, resulting in Unavailability. Our engineering team is currently investigating it. We'll update again as soon as we have more information.

Algumas interrupções em ((inserir serviço ou componente))
  • Resolvido
    Resolvido

    O problema agora está resolvido.

  • Monitoramento
    Monitoramento

    A maior parte da funcionalidade foi restaurada ao normal.

  • Investigando
    Investigando

    Estamos cientes de um problema que está afetando nosso {{inserir serviço ou componente}}. Nossa equipe de engenharia está atualmente investigando isso. No momento, não temos um ETA de resolução, mas atualizaremos novamente assim que possível.

[Cloudflare Incident] 360dalog Documentation Unavailable
  • Resolvido
    Resolvido

    The 360dialog documentation is available. This incident has been resolved.

  • Monitoramento
    Monitoramento

    Cloudflare implemented a fix, the 360dialog documentation is now available. We are currently monitoring the situation.

  • Identificado
    Identificado

    Due to an incident at Cloudflare, our public documentation is currently unavailable. Users will get 500 Internal Server Error when attempting to access https://docs.360dialog.com/.

nov 2025

Meta Incidente Relatado -
  • Resolvido
    Resolvido

    Meta has identified an issue where an incorrect error message appears during the Embedded Signup process. The message currently states, “Error: 2388297 [object Object] report error to 360dialog,” which may incorrectly suggest the issue is related to 360dialog.

    The correct message should indicate that the issue is caused by reaching the phone number limit in WhatsApp Manager. To add a new phone number, you’ll need to delete an existing one from WhatsApp Manager or request additional numbers. If you need support with this, please contact our support team.

    Meta’s engineering team is working on a fix, and we are now closing this issue on our status page.

  • Atualizar
    Atualizar

    We are closely monitoring the situation and awaiting further updates from Meta.
    If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.

  • Atualizar
    Atualizar

    We are closely monitoring the situation and awaiting further updates from Meta.
    If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.

  • Monitoramento
    Monitoramento

    Estamos monitorando de perto a situação e aguardando atualizações da Meta.
    Consulte a página de status do Meta e inscreva-se para receber atualizações.

  • Atualizar
    Atualizar

    Estamos monitorando de perto a situação e aguardando atualizações da Meta.
    Consulte a página de status do Meta e inscreva-se para receber atualizações.

  • Atualizar
    Atualizar

    Estamos monitorando de perto a situação e aguardando atualizações da Meta.
    Consulte a página de status do Meta e inscreva-se para receber atualizações.

  • Investigando
    Investigando

    Estamos monitorando de perto a situação e aguardando atualizações da Meta.
    Consulte a página de status do Meta e inscreva-se para receber atualizações.

  • Atualizar
    Atualizar

    The Embedded Signup issue is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.

    We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Atualizar
    Atualizar

    The Embedded Signup issue (Error 2388297) is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.

    We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Identificado
    Identificado

    We have confirmed this issue is not affecting all new onboarding processes.

    The issue is limited to some Business Managers and is caused by a bug in Meta's UI. This bug incorrectly displays a generic error ([Error 2388297]) instead of the true failure reason, which is related to the account's specific limits or settings.

    We are now waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Investigando
    Investigando

    Meta ….

    Consulte a página de status do Meta para obter mais informações e atualizações.

nov 2025 para jan 2026

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