Diálogo 360 - Histórico de avisos

Todos os sistemas operacionais

Operacional

API de negócios do WhatsApp 360dialog - Operacional

Configuração do Número da API do WhatsApp Business - Operacional

Hub do cliente 360dialog - Operacional

Centro de parceiros 360dialog - Operacional

API do parceiro - Operacional

Partner Webhooks - Operacional

Automação de Marketing - Operacional

Sistema de Pagamentos 360 - Operacional

Caixa de areia 360dialog - Operacional

Diálogo 360 - Operacional

Operacional

API da nuvem do WhatsApp (entrega de mensagens) - Operacional

WhatsApp Business Account Management (Meta Business Manager) - Operacional

Inscrição incorporada - Operacional

Histórico de avisos

dez 2025

[Cloudflare Incident] 360dalog Documentation Unavailable
  • Resolvido
    Resolvido

    The 360dialog documentation is available. This incident has been resolved.

  • Monitoramento
    Monitoramento

    Cloudflare implemented a fix, the 360dialog documentation is now available. We are currently monitoring the situation.

  • Identificado
    Identificado

    Due to an incident at Cloudflare, our public documentation is currently unavailable. Users will get 500 Internal Server Error when attempting to access https://docs.360dialog.com/.

nov 2025

Meta Incidente Relatado -
  • Resolvido
    Resolvido

    Meta has identified an issue where an incorrect error message appears during the Embedded Signup process. The message currently states, “Error: 2388297 [object Object] report error to 360dialog,” which may incorrectly suggest the issue is related to 360dialog.

    The correct message should indicate that the issue is caused by reaching the phone number limit in WhatsApp Manager. To add a new phone number, you’ll need to delete an existing one from WhatsApp Manager or request additional numbers. If you need support with this, please contact our support team.

    Meta’s engineering team is working on a fix, and we are now closing this issue on our status page.

  • Atualizar
    Atualizar

    We are closely monitoring the situation and awaiting further updates from Meta.
    If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.

  • Atualizar
    Atualizar

    We are closely monitoring the situation and awaiting further updates from Meta.
    If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.

  • Monitoramento
    Monitoramento

    Estamos monitorando de perto a situação e aguardando atualizações da Meta.
    Consulte a página de status do Meta e inscreva-se para receber atualizações.

  • Atualizar
    Atualizar

    Estamos monitorando de perto a situação e aguardando atualizações da Meta.
    Consulte a página de status do Meta e inscreva-se para receber atualizações.

  • Atualizar
    Atualizar

    Estamos monitorando de perto a situação e aguardando atualizações da Meta.
    Consulte a página de status do Meta e inscreva-se para receber atualizações.

  • Investigando
    Investigando

    Estamos monitorando de perto a situação e aguardando atualizações da Meta.
    Consulte a página de status do Meta e inscreva-se para receber atualizações.

  • Atualizar
    Atualizar

    The Embedded Signup issue is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.

    We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Atualizar
    Atualizar

    The Embedded Signup issue (Error 2388297) is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.

    We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Identificado
    Identificado

    We have confirmed this issue is not affecting all new onboarding processes.

    The issue is limited to some Business Managers and is caused by a bug in Meta's UI. This bug incorrectly displays a generic error ([Error 2388297]) instead of the true failure reason, which is related to the account's specific limits or settings.

    We are now waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Investigando
    Investigando

    Meta ….

    Consulte a página de status do Meta para obter mais informações e atualizações.

out 2025

Support Widget Unavailable
  • Resolvido
    Resolvido
    This incident has been resolved.
  • Atualizar
    Atualizar

    Our Helpdesk provider, Intercom, is now accessible again. You can reach our support team through the chat support widget in the 360dialog Hub. Please note that we are still experiencing some loading issues and latency due to the earlier AWS incident. As a result, support responses may be slower than usual.

    We will continue to provide updates as more information becomes available.

  • Monitoramento
    Monitoramento

    Our Helpdesk provider, Intercom, is accessible again.
    AWS is currently in recovery and we're monitoring system stability closely.
    We’ll provide more updates as we confirm full stability.

  • Identificado
    Identificado

    Our Helpdesk provider, Intercom, is having an outage due to an incident at Amazon Web Services. AWS US-East-1 is experiencing a major outage impacting Intercom services and large parts of the Internet. We’re actively monitoring status updates from Intercom and will share new information as soon as it becomes available.
    In the meantime, for urgent cases, please email support@360dialog.com.

out 2025 para dez 2025

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