Some disruptions to Messaging Service

Resolvido

Parcialmente indisponível

Começou em há quase 2 anos Durado cerca de 4 horas

Afetado

360dialog Infrastructure

360dialog WhatsApp Business API

Atualizações

Resolvido
junho 17, 2022 em 10:46
Resolvido
junho 17, 2022 em 10:46
The issue is now resolved.

At approx 8:03am CEST we had an issue with our API which impacted message delivery. Our Engineering Team was alerted and immediately launched an investigation. At 10:17am CEST a solution was deployed and the messaging service was restored. By 10:46am CEST the messaging service had completely stabilized.

We have rolled back to a stable API version and are taking steps internally to prevent a reoccurrence.
Monitoramento
junho 17, 2022 em 08:44
Monitoramento
junho 17, 2022 em 08:44
Messaging service is restored. We are continuing to monitor the situation.
Identificado
junho 17, 2022 em 08:17
Atualizar
junho 17, 2022 em 08:17
We have identified the issue and are testing a potential solution.
Identificado
junho 17, 2022 em 07:42
Identificado
junho 17, 2022 em 07:42
Our engineering team is working on this issue and we will update again as soon as possible.
Investigando
junho 17, 2022 em 06:30
Investigando
junho 17, 2022 em 06:30
We are aware of an issue that is impacting the WhatsApp API messaging service. Some users are reporting 502 errors when attempting to send messages. Our engineering team is currently investigating the issue.