360dialog Infrastructure
Operational
360dialog WhatsApp Business API
Operational
WhatsApp Business API Number Setup
Operational
360 Client and Partner Hub
Operational
Partner API
Operational
Partner Webhooks
Operational
Meta / Facebook Infrastructure
Operational
Meta / Facebook WhatsApp Business API (Message Delivery)
Operational
WhatsApp Business Account Management (FB Business Manager)
Operational
Embedded Signup
Operational

Notice history

Jul 2022

No notices reported this month

Jun 2022

May 2022

Problems with messaging
  • Resolved
    May 19, 2022 at 8:50 AM

    Meta have advised that the issue impacting message delivery is resolved.

    If you are still experiencing a problem relating to this incident: please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will assist you.

    We are awaiting RCA from Meta.

  • Monitoring
    May 17, 2022 at 10:39 PM

    Meta have advised that the issue impacting message delivery has now been resolved and the service has been restored.

    Some WhatsApp API setups require a restart to fully restore the service. We are currently working on restarting all setups that require this action.

    If you urgently require a restart, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will prioritize the restart for you.

  • Identified
    May 17, 2022 at 2:58 PM

    Meta has confirmed that the problem is rooted in the WhatsApp Business Platform. We are working closely together with them to understand how to solve it as soon as possible. We will update this incident as soon as we have more information from Meta

    You can recognize this issue if you try to perform certain operations like check contacts or send messages and you receive a response such as: errors":[{"code":1014,"title":"Internal error","details":"Connection timed out. Please check if wacore is running: x"}]} or "error": "HTTPSConnectionPool(host='x', port=443): Read timed out. (read timeout=20)"

  • Investigating
    May 17, 2022 at 12:57 PM

    We are receiving some reports that there is an issue with the messaging service (such as {"error":"HTTPSConnectionPool(host='x', port=443): Read timed out. (read timeout=20)"} We are currently investigating.

May 2022 to Jul 2022