360dialog - Notice history

All systems operational

Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Marketing Automation - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

Operational

WhatsApp On-Premise API (Message Delivery) - Operational

WhatsApp Cloud API (Message Delivery) - Operational

WhatsApp Business Account Management (Meta Business Manager) - Operational

Embedded Signup - Operational

Notice history

Feb 2025

Some disruptions to Cloud API messaging
  • Resolved
    Resolved

    Meta has resolved the issue: "We have recovered from an earlier outage impacting Cloud API, and services have now been restored. We apologize for any inconvenience that this may have caused."

    META also informed that messages sent during the incident will not be recovered and cannot be resent to the webhooks.

    We will also provide a Root Cause Analysis (RCA) with all the incident details as soon as possible.

  • Monitoring
    Monitoring

    We´re still monitoring and waiting for an update from Meta.

  • Identified
    Identified

    We have identified the cause of message delays affecting Cloud API numbers as a Meta issue and we’re awaiting their response.

    Meta have acknowledged this issue on their status page "Our engineering teams have identified the root cause of the medium disruptions impacting webhooks on WhatsApp Cloud API. We are currently deploying the fix and the expected deployment time is in 8hours. We will provide another update within 4 hours or sooner if additional information is available."

    Our engineering team is preparing a workaround to mitigate the issue for WhatsApp Business Accounts with a single number until Meta resolves the issue on their side.

  • Update
    Update

    We are monitoring the situation closely and waiting on Meta.

  • Investigating
    Investigating

    We are aware of an issue affecting Cloud API numbers, specifically impacting the messaging service for incoming messages.

    Our engineering team is actively investigating the root cause. We will share an update as soon as more information becomes available.

Jan 2025

Meta incident - Increased Error Rate for Error "131000: Something Went Wrong"
  • Resolved
    Resolved

    Meta has confirmed that the problem on their side has been resolved.

    We also no longer see relevant error rates.

  • Update
    Update

    Message delivery works normally.

    Currently the error rate for "131000" is very low.

    We will continue to monitor the situation and provide further updates.

    We're still waiting for an update from Meta.

  • Update
    Update

    We´re still waiting for an update from Meta.

  • Update
    Update

    We can see that the issue is intermittently but we´re still waiting for a resolution from Meta.

  • Monitoring
    Monitoring

    We are no longer observing the error "131000: Something Went Wrong" in our system logs.
    While Meta has not yet confirmed the resolution of this issue, it appears to have been addressed on their end.

    We will continue to monitor the situation and provide further updates.

    Thank you for your patience and understanding.

  • Investigating
    Investigating

    We are observing another increase in the error rate for the issue "13100: Something Went Wrong," which occurs when attempting to send messages.

    This issue can affect all accounts.
    Meta has acknowledged the problem and confirmed it as a temporary issue on their side.

    They suggest retrying to send messages that fail with this error after a short while.

    We will continue to monitor the situation and provide updates as they become available.

    Thank you for your understanding and patience.

Meta incident - Embedded Signup
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    The issue is now resolved.

  • Investigating
    Investigating

    Meta have reported an issue that is causing disruptions to Embedded Signup.

    Account creation using Embedded Signup might fail.

    We are monitoring the situation closely and waiting on Meta.

    Please refer to Meta Status Page and subscribe for updates.

Meta incident - Cloud API payment messages
  • Resolved
    Resolved

    Meta has shared that they have resolved the earlier outage affecting the Cloud API, and services have now been fully restored.

  • Update
    Update

    We are monitoring the situation closely and waiting on Meta.

    Please refer to Meta Status Page and subscribe for updates.

  • Investigating
    Investigating

    Meta have reported an issue that some payment messages may not be delivered and may block other incoming messages as well.

    We are monitoring the situation closely and waiting on Meta.

    Please refer to Meta Status Page and subscribe for updates.

Dec 2024

Meta incident - WhatsApp and Facebook not responding
  • Resolved
    Resolved

    According to Meta, they have successfully recovered from the earlier outage impacting Cloud API, and all services have now been fully restored. If you encounter any further issues, please feel free to reach out to our support team.

    You can find more details on META status page.

  • Update
    Update

    We’re still waiting for updates regarding the incident reported. You can find more details on META status page.

  • Update
    Update

    We identified that the embedded signup and Whatsapp flows have some disruptions too.

  • Identified
    Identified

    We confirm that Meta identified the problem, and they are already working on it.

  • Investigating
    Investigating

    We have noticed some disruptions to Facebook and WhatsApp. We are monitoring the situation closely and waiting on Meta.

    We´re still verifying if it has any impacts on WhatsApp API.

    Please refer to Meta Status Page and subscribe for updates.

Dec 2024 to Feb 2025

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