360Dialog - Notice history

All systems operational

Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Marketing Automation - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

Operational

WhatsApp On-Premise API (Message Delivery) - Operational

WhatsApp Cloud API (Message Delivery) - Operational

WhatsApp Business Account Management (Meta Business Manager) - Operational

Embedded Signup - Operational

Notice history

Jun 2025

No notices reported this month

May 2025

Meta incident - Carousel templates
  • Resolved
    Resolved

    META has confirmed that the issue has been resolved, as updated on their status page.

  • Update
    Update

    We are currently awaiting updates from the Meta engineering team, who are still working on the fix. Further information will be provided as soon as it becomes available.

  • Update
    Update

    The Meta engineering team is still working on the fix and continuing to investigate the issue to ensure a stable resolution.

    We will provide another update in the coming hours or sooner if additional information is available from Meta.

  • Identified
    Identified

    The Meta Engineering team has identified the root cause of the issue and is diligently working towards a solution.

    We will provide another update as soon as additional information is available from Meta.

  • Update
    Update

    Meta has acknowledged the issue on their side and updated their status page.

    Meta engineering teams are investigating the issue. We will provide another update in the coming hours or sooner if additional information is available from Meta.

  • Update
    Update

    We are closely monitoring the situation and awaiting updates from Meta.
    Please refer to Meta Status Page and subscribe for updates.

  • Investigating
    Investigating

    We are aware of an issue that impacts the sending of carousel templates.

    The error message is:

    "Carousel template messages require interactive template to be enabled."


    We are monitoring the situation closely and awaiting Meta's response.

Scheduled Maintenance – May 25, 2025, 07:00 UTC
  • Completed
    May 25, 2025 at 7:30 AM
    Completed
    May 25, 2025 at 7:30 AM
    Maintenance has completed successfully
  • In progress
    May 25, 2025 at 7:00 AM
    In progress
    May 25, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    May 25, 2025 at 7:00 AM
    Planned
    May 25, 2025 at 7:00 AM

    A scheduled maintenance window has been planned for May 25, 2025, starting at 07:00 UTC, with an estimated duration of approximately 30 minutes.
    During this time, the following services will be temporarily unavailable or may experience reduced functionality:

    • 360dialog Client Hub

    • 360dialog Partner Hub

    • Partner API

    • Partner Webhooks

    This maintenance is part of our ongoing efforts to ensure service reliability, security, and performance.
    We appreciate your understanding and will provide timely updates throughout the maintenance period.

    Normal operations will resume as soon as the work is completed.

Some disruptions to billing page on the 360Dialog Partner Hub
  • Resolved
    Resolved

    The issue is now resolved.

  • Investigating
    Investigating

    We are aware of an issue that is impacting access to our billing page on the 360Dialog Partner Hub. Our engineering team is currently investigating it. We'll update again as soon as we have more information.

Apr 2025

No notices reported this month

Apr 2025 to Jun 2025

Next