360Dialog - Historial de avisos

Our Helpdesk provider, Intercom, is having an outage due to an incident at Amazon Web Services. AWS US-East-1 is experiencing a major outage impacting Intercom services and large parts of the Internet. We’re actively monitoring status updates from Intercom and will share new information as soon as it becomes available.
In the meantime, for urgent cases, please email support@360dialog.com.

Somos conscientes de un problema que está afectando a nuestro {{insertar servicio o componente}}. Nuestro equipo de ingeniería lo está investigando actualmente. Actualmente no tenemos una ETA de resolución, pero la actualizaremos nuevamente lo antes posible.

We are aware of a Meta issue affecting template duplication during phone number migration. In some cases, templates with a status of APPROVED and a quality_score of GREEN are not copied from the source to the destination WhatsApp Business Account. This issue can affect any ecosystem participant (BSP, Tech Provider, ISV, Business, etc.) that performs phone number migrations.

Meta has confirmed this is a known issue on their side, though it is not yet reflected on their public status page.

If your templates are not duplicated during migration, please contact our support team. We will raise a request with Meta Direct Support, and their Engineering team will duplicate the templates with priority.

As a precaution, Meta recommends duplicating templates to the destination WABA before starting the migration. Once templates are copied, proceed with the phone number migration.