360Dialog - Support Widget Unavailable – Detalles del incidente

Todos los sistemas funcionan con normalidad

Mostrar estado actual

Support Widget Unavailable

ResueltoRendimiento degradado20 horas 42 minutos

Afectado

360dialog Infrastructure

Rendimiento degradado de 8:35 AM a 5:18 AM

Diálogo 360

Rendimiento degradado de 8:35 AM a 5:18 AM

  • ResueltoUTC
    This incident has been resolved.
  • ActualizarUTC

    Our Helpdesk provider, Intercom, is now accessible again. You can reach our support team through the chat support widget in the 360dialog Hub. Please note that we are still experiencing some loading issues and latency due to the earlier AWS incident. As a result, support responses may be slower than usual.

    We will continue to provide updates as more information becomes available.

  • SupervisandoUTC

    Our Helpdesk provider, Intercom, is accessible again.
    AWS is currently in recovery and we're monitoring system stability closely.
    We’ll provide more updates as we confirm full stability.

  • IdentificadoUTC

    Our Helpdesk provider, Intercom, is having an outage due to an incident at Amazon Web Services. AWS US-East-1 is experiencing a major outage impacting Intercom services and large parts of the Internet. We’re actively monitoring status updates from Intercom and will share new information as soon as it becomes available.
    In the meantime, for urgent cases, please email support@360dialog.com.