Diálogo 360 - Problems with messaging – Detalles del incidente

Sistemas funcionando con normalidad

Problems with messaging

Resuelto
Interrupción menor
Iniciado el hace casi 3 añosDuró 5 días

Afectado

360dialog Infrastructure

Interrupción menor de 4:29 PM a 6:17 PM

API de WhatsApp Business de 360dialog

Interrupción menor de 4:29 PM a 6:17 PM

Metainfraestructura

Interrupción menor de 4:29 PM a 6:17 PM

Meta / Facebook WhatsApp Business API (Entrega de mensajes)

Interrupción menor de 4:29 PM a 6:17 PM

Actualizaciones
  • Resuelto
    Resuelto

    The issue is now resolved for the vast majority of setups.

    We have monitoring in place to proactively fix the issue in the rare cases it still happens.

    If you experience a problem related to this incident, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will assist you.

  • Identificado
    Identificado

    We are seeing that a small percentage of stacks are still having issues related to the incident reported by Meta on Tuesday.

    The clients affected by the issue get errors similar to {"error":"HTTPSConnectionPool(host='x', port=443): Read timed out. (read timeout=20)"} and {"meta":{"version":"v2.39.4","api_status":"stable"},"errors":[{"code":1014,"title":"Internal error","details":"Connection timed out. Please check if wacore is running: 10.0.14.50:6250"}]}.

    We are in contact with Meta's support to find the underlying causes and fix the issue. If you are affected by this issue, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will prioritize the restart for you.