360Dialog - Problems with messaging – Details zu Vorfällen

Alle Systeme funktionieren

Problems with messaging

Gelöst
Kleiner Ausfall
Aufgetreten am vor fast 3 JahrenDauerte 5 Tage

Betroffen

360dialog Infrastructure

Kleiner Ausfall aus 4:29 PM zu 6:17 PM

360dialog WhatsApp Business API

Kleiner Ausfall aus 4:29 PM zu 6:17 PM

Meta-Infrastruktur

Kleiner Ausfall aus 4:29 PM zu 6:17 PM

Meta/Facebook WhatsApp Business API (Nachrichtenübermittlung)

Kleiner Ausfall aus 4:29 PM zu 6:17 PM

Aktualisierung
  • Gelöst
    Gelöst

    The issue is now resolved for the vast majority of setups.

    We have monitoring in place to proactively fix the issue in the rare cases it still happens.

    If you experience a problem related to this incident, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will assist you.

  • Identifizierung
    Identifizierung

    We are seeing that a small percentage of stacks are still having issues related to the incident reported by Meta on Tuesday.

    The clients affected by the issue get errors similar to {"error":"HTTPSConnectionPool(host='x', port=443): Read timed out. (read timeout=20)"} and {"meta":{"version":"v2.39.4","api_status":"stable"},"errors":[{"code":1014,"title":"Internal error","details":"Connection timed out. Please check if wacore is running: 10.0.14.50:6250"}]}.

    We are in contact with Meta's support to find the underlying causes and fix the issue. If you are affected by this issue, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will prioritize the restart for you.