360dialog - Some disruptions to Cloud API messaging – Incident details

Experiencing partial outage

Some disruptions to Cloud API messaging

Investigating
Degraded performance
Started about 7 hours ago

Affected

Meta Infrastructure

Degraded performance from 12:02 AM to 12:00 AM

WhatsApp Cloud API (Message Delivery)

Degraded performance from 12:02 AM to 12:00 AM

Updates
  • Update
    Update

    We are monitoring the situation closely and waiting on Meta.

  • Investigating
    Investigating

    We are aware of an issue affecting Cloud API numbers, specifically impacting the messaging service for incoming messages.

    Our engineering team is actively investigating the root cause. We will share an update as soon as more information becomes available.