Experiencing partial outage

360dialog Infrastructure
Major outage
360dialog WhatsApp Business API
Operational

WhatsApp Business API Number Setup

Operational

360dialog Client Hub

Major outage

360dialog Partner Hub

Operational

Partner API

Major outage
Partner Webhooks
Operational

Marketing Automation

Operational

360dialog Payments System

Operational

360dialog Sandbox

Operational

Meta Infrastructure

Major outage

WhatsApp On-Premise API (Message Delivery)

Operational

WhatsApp Cloud API (Message Delivery)

Operational

WhatsApp Business Account Management (Meta Business Manager)

Operational

Embedded Signup

Major outage

Notice history

May 2023

Meta Annouces Some Disruptions to On-Premises Solution
  • Resolved
    Resolved

    META has announced that the Cloud API service is now restored and all outgoing message traffic has now fully recovered

    Meta Status Page

  • Identified
    Identified

    Meta has announced that their engineering teams have identified the root cause of a major disruption impacting sending messages on WhatsApp Cloud API. The fix will be deployed soon.

    Meta Status Page

Meta announce major disruptions to Cloud API
  • Resolved
    Resolved

    META has announced that the Cloud API service is now restored and all outgoing message traffic has now fully recovered

    Meta Status Page

  • Investigating
    Investigating

    Met have announced that the Cloud API service is experiencing wide disruption to outgoing message sends. An update will be provided shortly.

    Meta Status Page

API performance degradation
  • Resolved
    Resolved

    At ~13:15UTC we detected a performance degradation of our APIs. Customers may have experienced increased API response times and / or API timeouts. The issue was resolved by -14:32UTC.
    We are reviewing the incident internally and we will provide a root cause analysis in due course.

Apr 2023

Instability after upgrade to WABA version 2.47.1
  • Resolved
    Resolved

    After consultation with Meta's Engineering Team we have rolled back all deployments to v2.45.1.

    Working with Meta, we will re-evaluate further upgrade/roll outs to new versions to ensure as minimal impact as possible.

  • Monitoring
    Update

    META has been unable to provide a fix for the issues seen in version v2.47.x, therefore, to ensure stability to our clients we have begun the process to downgrade all WhatsApp Business API accounts to the latest stable version 2.45.1
    The downgrade is already in progress and may take until Friday EOD (UTC).

  • Monitoring
    Update

    We are continuing to actively monitor for errors relating to the latest WABA version v2.47.1. We are also in contact with Meta Direct Support about the issue. In the meantime, if you experience any performance issues such as frequent 503/504 errors or inability to send messages, please contact our support team via ticket or chat. You can check your WABA version by calling the healthcheck API endpoint.

  • Monitoring
    Monitoring

    The situation has largely stabilized. We are actively monitoring for errors relating to the latest WABA version v2.47.1. We are also in contact with Meta Direct Support about the issue. In the meantime, if you experience any performance issues such as frequent 503/504 errors or inability to send messages, please contact our support team via ticket or chat. You can check your WABA version by calling the healthcheck API endpoint.

  • Identified
    Identified

    We are aware of an issue that is impacting some numbers that were recently upgrade to version 2.47.1 of the WhatsApp Business API Client. If you experience performance issues such as frequent 503/504 errors or inability to send messages, please contact our support team via ticket or chat.

Some disruptions with messaging
  • Resolved
    Resolved

    The issue is now resolved.

  • Monitoring
    Monitoring

    The issue affecting message delivery has been fixed. We are monitoring and keeping track of the issue to make sure it is fully resolved.

  • Investigating
    Investigating

    Due to the scheduled maintenance we have today, we are experiencing disruptions with messaging. We are currently investigating this incident.

360dialog Hub scheduled maintenance
  • Completed
    April 25, 2023 at 5:00 AM
    Completed
    April 25, 2023 at 5:00 AM

    Maintenance has completed successfully

  • In progress
    April 25, 2023 at 4:00 AM
    In progress
    April 25, 2023 at 4:00 AM

    Maintenance is now in progress

  • Planned
    April 25, 2023 at 4:00 AM
    Planned
    April 25, 2023 at 4:00 AM

    The 360dialog Hub will undergo scheduled maintenance on Tuesday, 25th April 2023.

    The downtime is expected to last approximately 1 hour. Only the 360dialog Hub and 360dialog Partner API will be affected, which means that the messaging service will continue to work normally. No messages are expected to be delayed or present errors during this maintenance.

    We apologize for any inconvenience caused and thank you for your understanding.

Some disruptions to Cloud API messaging, Embedded Signup flow and other services
  • Resolved
    Resolved

    The issue is now resolved.

  • Monitoring
    Update

    The issue affecting Cloud API message delivery has been mitigated. We are monitoring and keep track of the issue to make sure it is fully resolved.

  • Monitoring
    Monitoring

    The issue affecting Cloud API message delivery has been mitigated. We are containing to monitor the situation.

  • Identified
    Update

    We are working with Meta's Integration Support Engineering team to restore Cloud API messaging. Cloud API numbers are still currently unable to receive messages.
    We will provide another update within 4 hours or sooner if additional information is available.

  • Identified
    Identified

    There is an ongoing issue that preventing Cloud API numbers from receiving messages. We are working on a solution currently. ETA: ~1 hour

  • Resolved
    Resolved

    The issue is now resolved.

  • Identified
    Identified

    We have identified the cause of the issue. We are working with Meta's Integration Support Engineering team to restore the services.

  • Investigating
    Investigating

    We are aware of an issue that is impacting some of our platform components. Specifically, this issue is effecting:

    • Cloud API messaging
    • Embedded Signup flow (and integrated onboarding flow)
    • Template management
    • Profile management
    • WhatsApp webhooks
    • Migrations (number porting)
    • On-premise -> Cloud API migration

    360dialog On-Premise messaging is not affected.

    Our engineering team is currently investigating the issue with Meta and we'll update again as soon as possible.

Issues with migration assistant tool in the 360dialog Hub
  • Resolved
    Resolved

    The issue is now resolved.

  • Identified
    Identified

    We are aware of an issue that is impacting Cloud API migrations. Customers are currently unable to migrate numbers from the 360dialog On-Premise API => 360dialog Cloud API using the migration assistant tool in the 360dialog Hub. Our engineering team is currently investigating it and we'll update again as soon as possible. Please pause any migration activities until further notice.

Mar 2023

Issues with Messaging Service
  • Resolved
    Resolved

    The issue is now resolved.

  • Investigating
    Investigating

    We are currently investigating an issue with the 360dialog platform which is effecting the messaging service and APIs.

360dialog Hub scheduled maintenance
  • Completed
    March 21, 2023 at 11:00 AM
    Completed
    March 21, 2023 at 11:00 AM

    Maintenance has completed successfully

  • In progress
    March 21, 2023 at 10:00 AM
    In progress
    March 21, 2023 at 10:00 AM

    Maintenance is now in progress

  • Planned
    March 21, 2023 at 10:00 AM
    Planned
    March 21, 2023 at 10:00 AM

    The 360dialog Hub will undergo scheduled maintenance on Tuesday, 21st March 2023.

    The downtime is expected to last approximately 1 hour. Only the 360dialog Hub and 360dialog Partner API will be affected, which means that the messaging service will continue to work normally. No messages are expected to be delayed or present errors during this maintenance.

    We apologize for any inconvenience caused and thank you for your understanding.

360dialog Hub not loading
  • Resolved
    Resolved

    The issue is now resolved.
    We will add details about the incident in due course.

  • Identified
    Identified

    Our engineers have found the root cause and are working to fix the issue.

  • Investigating
    Investigating

    Some users are experiencing errors while trying to use the 360dialog Client & Partner Hub. Our engineers are currently investigating it.

    No messaging is affected, the issue is concentrated only in the Hub interface or Partner API usage.

Mar 2023 to May 2023