- - Notice history

All systems operational

Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Marketing Automation - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

Operational

WhatsApp On-Premise API (Message Delivery) - Operational

WhatsApp Cloud API (Message Delivery) - Operational

WhatsApp Business Account Management (Meta Business Manager) - Operational

Embedded Signup - Operational

Notice history

Mar 2024

Reports of messages & notifications not arriving for Cloud API numbers
  • Resolved
    Resolved

    The issue is now resolved.

    ---

    Post Mortem:

    Issue description and impact:

    On 14.03.2024 at ~16:30 we received reports from some Cloud API customers that messages and status webhooks were not arriving.

    Cause of the issue:

    We identified the cause of the issue as a recent deployment of a new Meta feature (phone number webhook) that was not working as described.

    Mitigation Steps / Summary:

    We rolled back the deployment reverting all numbers to a functioning state. This rollback was completed by ~18:40

    Prevention of recurrence & suggestions:

    We have completed an internal review with the relevant teams and

    made changes / improvements to how we test and deploy new features from Meta.

  • Monitoring
    Monitoring
    A mitigation to restore functionality has been deployed. We are continuing to monitor the situation.
  • Identified
    Identified
    Our engineering team have identified the issue and work is in progress to mitigate it. Note: the issue only affects a small % of Cloud API numbers that are currently using '/waba_webhook' (webhook per WABA) to receive inbound notifications.
  • Investigating
    Investigating
    We are currently investigating reports about messages & notification delivery issues on Cloud API. Our engineering team is currently investigating it. We do not currently have a resolution ETA but we'll update again as soon as possible.
Major disruption at Meta affecting multiple services
  • Resolved
    Resolved
    Meta have recovered from the outage earlier today. Cloud API services, Local Storage & WABA Management services have all been restored.
  • Identified
    Identified
    Meta are recovering from an earlier outage affecting various Meta services and also the ability to send message using Cloud API. Services are in the process of being restored.
  • Update
    Update

    We are continuing to monitor the situation at Meta. You can subscribe for status updates on the Meta Status Page directly: https://metastatus.com/

  • Investigating
    Investigating
    Meta are currently experiencing a major disruption impacting various WhatsApp services. You can find the details on their status page.

Feb 2024

Issues with Chat Support
  • Resolved
    Resolved

    The issue is resolved.

  • Investigating
    Investigating

    We are aware of an issue affecting our Chat Support service. An incident was reported by our third party chat support provider.
    They are investigating the issue. In the meantime, if you require support, please create a ticket via the 360dialog Hub.

Jan 2024

Jan 2024 to Mar 2024

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