Experiencing partially degraded performance

360dialog Infrastructure
Degraded performance
360dialog WhatsApp Business API
Operational

WhatsApp Business API Number Setup

Operational

360dialog Client Hub

Degraded performance

360dialog Partner Hub

Operational

Partner API

Degraded performance
Partner Webhooks
Operational

Marketing Automation

Operational

360dialog Payments System

Operational

360dialog Sandbox

Operational

Meta Infrastructure

Operational

WhatsApp On-Premise API (Message Delivery)

Operational

WhatsApp Cloud API (Message Delivery)

Operational

WhatsApp Business Account Management (Meta Business Manager)

Operational
Embedded Signup
Operational

Notice history

Aug 2023

Some disruptions with messaging (Cloud API)
  • Resolved
    Resolved

    The service is up and running with no known issues.

  • Investigating
    Investigating

    Meta is currently experiencing major disruption impacting sending messages on WhatsApp Cloud API.

    They are currently experiencing major disruption impacting message delivery on WhatsApp Cloud API. This issue started at 2023-08-21 23:24:41 PDT. Their engineering teams are investigating the issue. They will provide another update within 1 hour or sooner if additional information is available.

Some disruptions with messaging (On Premise)
  • Resolved
    Resolved

    Meta have advised that the fix for disruptions impacting message sending, caused by coreapps being stuck on the WhatsApp On-Premise API, has been deployed. This issue has now been mitigated as of 11 August, 6:06 AM PST on the new version 2.49.3. Affected numbers will be upgraded to 2.49.3 in due course.

    See Meta's Status page for more information and updates.

  • Monitoring
    Monitoring

    We are still awaiting further updates from Meta in regards to this issue.

    See Meta's Status page for more information and updates.

  • Identified
    Identified

    Meta has targeted an edge case that can cause message sending disruptions and have a temporary mitigation for the issue. Their engineering team is continuing to work on a long-term plan.

    See Meta's Status page for more information and updates.

  • Investigating
    Investigating

    Meta is currently experiencing some disruption impacting sending messages on WhatsApp On-Premise API. Clients will receive an error when sending template message:
    "Message failed to send because there were one or more errors related to your payment method."

    Their engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.

Some disruptions with messaging (Cloud API)
  • Resolved
    Resolved

    The fix for the major disruption impacting sending messages on WhatsApp Cloud API has been deployed and this issue is now mitigated as of 3rd Aug 2023 11:50 PM PDT. Thank you for your patience.

  • Identified
    Identified

    Meta's engineering teams have identified the root cause of the major disruption impacting sending messages on WhatsApp Cloud API. They are currently deploying the fix and the expected deployment time is in 6 hours. We will provide another update within 4 hours or sooner if additional information is available.

    See Meta's Status page for more information and updates.

  • Investigating
    Investigating

    Meta is currently experiencing major disruption impacting sending messages on WhatsApp Cloud API. This issue started at 3rd Aug 2023 6:30 PM PDT. Clients will receive an error when sending template message:
    "Message failed to send because there were one or more errors related to your payment method."
    Their engineering teams are investigating the issue. We will provide another update within 1 hour or sooner if additional information is available.

Some disruptions to on-premise deployments (media upload & downloads)
  • Resolved
    Resolved

    Meta have advised that the fix for disruptions impacting message sending, caused by coreapps being stuck on the WhatsApp On-Premise API, has been deployed. This issue has now been mitigated as of 11 August, 6:06 AM PST on the new version 2.49.3. Affected numbers will be upgraded to 2.49.3 in due course.

    See Meta's Status page for more information and updates.

  • Identified
    Identified

    We are still awaiting further updates from Meta in regards to this issue.

    Meta are currently experiencing some disruption impacting Media Upload & Download on WhatsApp On-Premise API v2.47+. They have targeted a workaround and will provide another update once confirmed.

    See Meta's Status page for more information and updates.

  • Investigating
    Investigating

    Meta are currently experiencing a disruption impacting Media Upload & Download on WhatsApp On-Premise API v2.47+. Meta engineering teams are investigating the issue.

    See Meta's Status page for more information and updates.

Jul 2023

Messaging service impacted for multiconnect deployments (on-premise)
  • Resolved
    Resolved

    The issue has been resolved.

  • Investigating
    Investigating

    There is an issue which is impacting message sending for WhatsApp On-Premise multiconnect deployments. Our engineering team are currently investigating it.

Some disruptions to WhatsApp
  • Resolved
    Resolved

    META has updated their status page

    The META engineering team has informed that the fix for receiving incoming messages and message delivery on WhatsApp has been deployed and this issue is now mitigated.

  • Identified
    Identified

    META has identified the issue on their status page: https://metastatus.com/whatsapp-business-api

    The META engineering team is currently working on a fix and will provide an update in about 1 hour

Some disruptions to WhatsApp API (Internal Server Error)
  • Resolved
    Resolved

    We are aware of an issue that is impacting our WhatsApp API. When attempting to send messages, you will get the error: "500 Internal Server Error"

    Our engineering team has fixed the issue and now all systems are operational.

Some disruptions: Cloud API
  • Resolved
    Resolved

    Meta has fixed the disruptions impacting receiving incoming messages on Whats App Cloud API and this issue is now mitigated as of July 18th 2023, at 11:42 (GMT-3). Thank you for your patience.

    See Meta's Status page for more information and updates

  • Investigating
    Investigating

    Meta is currently experiencing a disruption impacting receiving incoming messages, on WhatsApp Cloud API. This issue started at July 18th 2023, at 15:04 UTC. Meta engineering teams are investigating the issue.

    See Meta's Status page for more information and updates

Meta issue impacting Business' Display Names
  • Resolved
    Resolved

    Meta have resolved this issue.
    The WhatsApp Business Account Management service is up and running with no known issues.

  • Investigating
    Investigating

    Meta are currently experiencing major disruption impacting the Business' Display Names on WhatsApp Business API. This issue started at July 13th, 12:14 p.m UTC. Meta engineering teams are investigating the issue.

    See Meta's Status page for more information and updates

Jun 2023

Issue with API KEY generation
  • Resolved
    Resolved

    Between ~7am and ~9am UTC+1, some users were unable to generate API KEYs via the 360dialog Hub and API. The issue is now resolved.

Internal Error in the Hub
  • Resolved
    Resolved

    The issue with Hub access is now resolved. Due to some server errors, the Hub was not able to be accessed for about 1.5 hours between 6am~7.30am UTC. If you continue to face errors with your Hub account, kindly create a support ticket with us.

  • Monitoring
    Monitoring

    The hub is working as expected. We are now monitoring the situation.

  • Investigating
    Investigating

    When accessing the hub, an error returnsInternal Error. We are currently investigating this incident.

Jun 2023 to Aug 2023