- - Support Widget Unavailable – Incident details

All systems operational

Support Widget Unavailable

Resolved
Degraded performance
Started 4 months agoLasted about 21 hours

Affected

360dialog Infrastructure

Degraded performance from 8:35 AM to 5:18 AM

360dialog Support & Documentation

Degraded performance from 8:35 AM to 5:18 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Our Helpdesk provider, Intercom, is now accessible again. You can reach our support team through the chat support widget in the 360dialog Hub. Please note that we are still experiencing some loading issues and latency due to the earlier AWS incident. As a result, support responses may be slower than usual.

    We will continue to provide updates as more information becomes available.

  • Monitoring
    Monitoring

    Our Helpdesk provider, Intercom, is accessible again.
    AWS is currently in recovery and we're monitoring system stability closely.
    We’ll provide more updates as we confirm full stability.

  • Identified
    Identified

    Our Helpdesk provider, Intercom, is having an outage due to an incident at Amazon Web Services. AWS US-East-1 is experiencing a major outage impacting Intercom services and large parts of the Internet. We’re actively monitoring status updates from Intercom and will share new information as soon as it becomes available.
    In the meantime, for urgent cases, please email support@360dialog.com.