360Dialog - Geschichte beachten

Alle Systeme funktionieren

Funktionsfähig

360dialog WhatsApp Business API - Funktionsfähig

Einrichtung der WhatsApp Business API-Nummer - Funktionsfähig

360dialog-Client-Hub - Funktionsfähig

360dialog-Partner-Hub - Funktionsfähig

Partner-API - Funktionsfähig

Partner Webhooks - Funktionsfähig

Marketing-Automatisierung - Funktionsfähig

360-Zahlungssystem - Funktionsfähig

360dialog-Sandbox - Funktionsfähig

360Dialog - Funktionsfähig

Funktionsfähig

WhatsApp Cloud API (Nachrichtenübermittlung) - Funktionsfähig

WhatsApp Business Account Management (Meta Business Manager) - Funktionsfähig

Eingebettete Anmeldung - Funktionsfähig

Geschichte beachten

Dez. 2025

[Cloudflare Incident] 360dalog Documentation Unavailable
  • Gelöst
    Gelöst

    The 360dialog documentation is available. This incident has been resolved.

  • Überprüfung
    Überprüfung

    Cloudflare implemented a fix, the 360dialog documentation is now available. We are currently monitoring the situation.

  • Identifizierung
    Identifizierung

    Due to an incident at Cloudflare, our public documentation is currently unavailable. Users will get 500 Internal Server Error when attempting to access https://docs.360dialog.com/.

Nov. 2025

Gemeldeter Meta-Vorfall –
  • Gelöst
    Gelöst

    Meta has identified an issue where an incorrect error message appears during the Embedded Signup process. The message currently states, “Error: 2388297 [object Object] report error to 360dialog,” which may incorrectly suggest the issue is related to 360dialog.

    The correct message should indicate that the issue is caused by reaching the phone number limit in WhatsApp Manager. To add a new phone number, you’ll need to delete an existing one from WhatsApp Manager or request additional numbers. If you need support with this, please contact our support team.

    Meta’s engineering team is working on a fix, and we are now closing this issue on our status page.

  • Update
    Update

    We are closely monitoring the situation and awaiting further updates from Meta.
    If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.

  • Update
    Update

    We are closely monitoring the situation and awaiting further updates from Meta.
    If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.

  • Überprüfung
    Überprüfung

    Wir beobachten die Situation genau und warten auf Updates von Meta.
    Bitte beachten Sie die Meta-Statusseite und abonnieren Sie Updates.

  • Update
    Update

    Wir beobachten die Situation genau und warten auf Updates von Meta.
    Bitte beachten Sie die Meta-Statusseite und abonnieren Sie Updates.

  • Update
    Update

    Wir beobachten die Situation genau und warten auf Updates von Meta.
    Bitte beachten Sie die Meta-Statusseite und abonnieren Sie Updates.

  • Analyse
    Analyse

    Wir beobachten die Situation genau und warten auf Updates von Meta.
    Bitte beachten Sie die Meta-Statusseite und abonnieren Sie Updates.

  • Update
    Update

    The Embedded Signup issue is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.

    We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Update
    Update

    The Embedded Signup issue (Error 2388297) is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.

    We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Identifizierung
    Identifizierung

    We have confirmed this issue is not affecting all new onboarding processes.

    The issue is limited to some Business Managers and is caused by a bug in Meta's UI. This bug incorrectly displays a generic error ([Error 2388297]) instead of the true failure reason, which is related to the account's specific limits or settings.

    We are now waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Analyse
    Analyse

    Meta….

    Weitere Informationen und Aktualisierungen finden Sie auf der Meta-Statusseite.

Okt. 2025

Support Widget Unavailable
  • Gelöst
    Gelöst
    This incident has been resolved.
  • Update
    Update

    Our Helpdesk provider, Intercom, is now accessible again. You can reach our support team through the chat support widget in the 360dialog Hub. Please note that we are still experiencing some loading issues and latency due to the earlier AWS incident. As a result, support responses may be slower than usual.

    We will continue to provide updates as more information becomes available.

  • Überprüfung
    Überprüfung

    Our Helpdesk provider, Intercom, is accessible again.
    AWS is currently in recovery and we're monitoring system stability closely.
    We’ll provide more updates as we confirm full stability.

  • Identifizierung
    Identifizierung

    Our Helpdesk provider, Intercom, is having an outage due to an incident at Amazon Web Services. AWS US-East-1 is experiencing a major outage impacting Intercom services and large parts of the Internet. We’re actively monitoring status updates from Intercom and will share new information as soon as it becomes available.
    In the meantime, for urgent cases, please email support@360dialog.com.

Okt. 2025 zu Dez. 2025

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