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360dialog WhatsApp Business API - Funktionsfähig

WhatsApp Business API Number Setup - Funktionsfähig

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Partner API - Funktionsfähig

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WhatsApp On-Premise API (Message Delivery) - Funktionsfähig

WhatsApp Cloud API (Message Delivery) - Funktionsfähig

WhatsApp Business Account Management (Meta Business Manager) - Funktionsfähig

Embedded Signup - Funktionsfähig

Geschichte beachten

Okt. 2025

Diesen Monat wurden keine Benachrichtigungen gemeldet

Aug. 2025

Meta Issue - Templates not always duplicated during migration
  • Gelöst
    Gelöst

    Template duplication is now working as expected in most cases, so we are closing this incident notice.

    Template Migration Limitations

    • Templates can only be migrated between WABAs owned by the same Meta business.

    • Only templates with a status of APPROVED and a quality_score of either GREEN or UNKNOWN are eligible for migration.

    Meta is still experiencing intermittent API issues, which can sometimes cause template duplication to fail. In such cases, please contact our support team and we will escalate the case to Meta, who will run a script to complete the duplication process

  • Identifizierung
    Identifizierung

    We are aware of a Meta issue affecting template duplication during phone number migration. In some cases, templates with a status of APPROVED and a quality_score of GREEN are not copied from the source to the destination WhatsApp Business Account. This issue can affect any ecosystem participant (BSP, Tech Provider, ISV, Business, etc.) that performs phone number migrations.

    Meta has confirmed this is a known issue on their side, though it is not yet reflected on their public status page.

    If your templates are not duplicated during migration, please contact our support team. We will raise a request with Meta Direct Support, and their Engineering team will duplicate the templates with priority.

    As a precaution, Meta recommends duplicating templates to the destination WABA before starting the migration. Once templates are copied, proceed with the phone number migration.

Aug. 2025 zu Okt. 2025

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