360dialog - Some disruptions to Cloud API messaging – Incident details

Meta has resolved the issue: "We have recovered from an earlier outage impacting Cloud API, and services have now been restored. We apologize for any inconvenience that this may have caused."

META also informed that messages sent during the incident will not be recovered and cannot be resent to the webhooks.

We will also provide a Root Cause Analysis (RCA) with all the incident details as soon as possible.

We´re still monitoring and waiting for an update from Meta.

We have identified the cause of message delays affecting Cloud API numbers as a Meta issue and we’re awaiting their response.

Meta have acknowledged this issue on their status page "Our engineering teams have identified the root cause of the medium disruptions impacting webhooks on WhatsApp Cloud API. We are currently deploying the fix and the expected deployment time is in 8hours. We will provide another update within 4 hours or sooner if additional information is available."

Our engineering team is preparing a workaround to mitigate the issue for WhatsApp Business Accounts with a single number until Meta resolves the issue on their side.

We are monitoring the situation closely and waiting on Meta.