360dialog - Numbers disconnected from API (code 1014, Connection refused) – Incident details

All systems operational

Numbers disconnected from API (code 1014, Connection refused)

Resolved
Operational
Started about 4 years agoLasted 1 day

Affected

Meta Infrastructure

Operational from 11:59 PM to 12:19 PM

WhatsApp Business Account Management (Meta Business Manager)

Operational from 11:59 PM to 12:19 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue has now been resolved

  • Investigating
    UTC
    Investigating

    Due to a problem with Meta's security automation, some API deployments were disconnected from the WhatsApp server.

    If your number was affected, you will get an error such as: code: 1014, title: 'Internal error', details: 'Connection refused. Please check if wacore is running: when trying to perform operations.

    Alternatively, the health check will return:

    "gateway_status": "unregistered"

    If this happens, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will re-register the number as per Meta guidance.